First off, shame on to the CNN reporter. If he really wanted to do an unbiased report, he should have done more than 10 calls. 10 is not a high enough number to give statistically accurate results. He also should have done one third of his inquiries indicating that he was interested in an android type device and then see if they would try to steer him to an I-Phone.
I went in to Verizon several times over the Christmas Holiday season wanting the Gnex and one Verizon rep actually mentioned the Rezound (however briefly) because it came with nice headphones. The next time I went in, I mentioned that I was a musician and that rep asked me if I had considered the I-Phone. He then showed me several pretty cool music apps, but other than having a better software library, the I-Phone just can't compare to the current Android Tier I phones & I ended up with the Rezound.
Seriously, Rezound & Nexus owners should really be the ones upset by this article. Either of those phones has better hardware than the Razr, but probably aren't pushed because Moto either gives big red $$ to push the Razr or they make more per phone when they sell it. In the end, big red gets to choose what they will & won't push & it's really up to the consumer to get educated about the phones before they buy. Guess what, if you can't spend the time researching your purchase, you're at the mercy of the sales person who may be educated or may be an idiot.