Cracked screen on two day old Samsung Galaxy S3

[yeddi]

Similar situation

I may be in a pretty similar situation. I believe I may have a crack extending from the side of my phone near the volume button inwards.


A day after opening my s3 I noticed what I thought was just a hair on the screen and went to wipe it off. The next day I noticed it was still there so I examined it closer and decided that maybe I scratched the screen. I had treated the phone ridiculously carefully but maybe it was a screen that was easy to scratch. I can live with scratches especially ones that are hard to see. Then I found out how hard it is to scratch the screen of this phone.

I've tried out all the possibly methods of how I might have accidentally scratched this phone and none of them made a mark. My phone is clearly in perfect condition other than this crack/scratch and has never been dropped. At this point I'm convinced there was an imperfection in the glass that caused it to crack from the side. Obviously Verizon doesn't care and has told me to go through asurion for a warranty replacement.

 

[exmasonite]

Yeddi-

Sorry to hear that we are in a similar situation. My only advice is to contact Samsung directly about it... even if they don't do anything about it, if they get enough complaints, they might acknowledge the problem. I would also tell your story to any/all that will listen, especially online.

 

[yeddi]

Yeddi-

Sorry to hear that we are in a similar situation. My only advice is to contact Samsung directly about it... even if they don't do anything about it, if they get enough complaints, they might acknowledge the problem. I would also tell your story to any/all that will listen, especially online.

I'll give that a shot. Here's a pic of what my screen looks like.

 

[cr6]

Being only a few days old I can't imagine the carrier not replacing it for you. I've had my S3 for 3 weeks now and can't see how just pressing the button on the side of the phone would do this. You either got a defective unit or it was dropped somewhere along the line. Taking it into the store, they would clearly be able to tell if the phone was indeed dropped. I certainly dont think you should have to pay the deductible to replace it if in fact it broke by pressing the button in the side.
Good luck and let us know the outcome. This is an amazing phone imo and I couldn't be happier with mine.

tap'n

 

[MandoChapman]

Mine just broke from the smallest fall I've ever had a phone experience... I laid down on my driveway to look under my car, my 2 week old S3 slid out of my pocket,maybe an inch to the ground while I was on my back, picked it up and the screen was shattered. Unbelievable. Had a case on order, but too late for that now. Want to raise a stink to let Verizon and Samsung know this is obviously an issue. I baby this phone other than this one miss-hap.

 

[heshnad]

This phone is nothing but a piece of junk i bought the phone about a week ago or so had nothing but problems with it freezing and force closing then i exchanged it for another one and had the same problem the night before i went to exchange it for a completely different phone i had it in my pocket and took it out when i got home to find a crack at the home button and migrated on the inside of the phone to the earpiece then i took it to att and told me its physical damage and they wouldnt exchange it then i called samsung and told me its gonna cost me 200 dollars to fix it and i took it to someone higher than their regular rep and he was so rude and said ok send it and we will asses the damage then let u know they advertise gorrila glass screen that doesnt break and all that stuff and it broke in my pocket i was so pissed and i told them if they dont send me a new phone i will take them to court for false advertisement

 

[oohsixman]

You must work for samsung or a phone retailer. There is no way you dropped this phone 5 or 6 times with no damage. God couldn't protect this phone from cracking. This phone's glass is 20% thinner than the previous glass. It is extremly fragile. I have contacted Best Buy where I purchased and there has been an unusual amount of complaints on this glass. The glass is cheap. The option is to either buy another phone or keep the s3 and know that you will have to fix the glass periodically.

 

[exmasonite]

I am kinda screwed as I am dealing with Verizon employee accts and they don't give a crap about it. Samsung doesn't either since they''re 20 million up right now...

 

[cybertec69]

[video=youtube;kuq4eocS_GY]http://www.youtube.com/watch?v=kuq4eocS_GY&feature=plcp[/video]

 

[TisMyDroid]

Cybertec, I suppose that might be an angle to try to get Samsung to stand by their product. Show them the video and ask them if they believe that their phone is capable. If they say, "yes" then ask them to "please explain this" while showing your phone's cracked screen. Chances are they would say "no, the phone would not survive" but you could always take it from there and find out what they do think the phone should be able to withstand.

 

[TisMyDroid]

Then, of course you have the problem that your average person, after watching these types of videos, will think that their phone can survive such abuse and be very careless. Like the example of the person who wanted to mimic the video of the Razr being water resistant (note: water resistant is not the same as water proof) and purposefully ran his Razr under running water. Well, his experiment did not work as well as the video and he ended up with a ruined phone.

Obviously though, exmasonite's situation to me is just typical use and should be covered.

 

[Jmoore1701]

With regard to water-resistance/proofiness... that's not really an issue to me.
I mean, I grew up in the age of electronics, and every single device came with the same warning: "do not get device wet or immerse in water." It's been taught to us from an early age that machines that use electricity, whether plugged in or battery operated, should not get wet.
Why should that change now? Why do we want a phone that can work under water? Or even in the rain? I agree that it would be nice if a phone could survive some accidental splash of fluid...but we should have no expectation of an electronic device, exposed to moisture, to continue to work as before. If you've just bought a $200-$300 gadget, you have some responsibility to protect it from obvious dangers. And just accept that there are some places, like the pool, the hot tub, the beach, whitewater rafting, the shower, where you can't use it.

 

[Jmoore1701]

Now, with regard to the general thread here, the cracked screen....I don't have anything helpful.
I grew up in an age of electronics, but it was also an age when you could take defective products back to the store or the manufacturer and they would replace them. Samsung has sold 10 million of these things. My opinion is that they can exchange a few dozen or even a few hundred with no loss to their bottom line or their reputation.
A smart CEO would realize that exchanging them all would get all the cracked screens under one roof, where they can be examined for any kind of pattern or commonality, before some second, unfriendly party did it first, and turned it into a public relations headache.
After all, if, say, even 1,000 units had this problem, out of 10 million, that's a defect rate of 0.01 percent--very, very low. Over and over, we see in the news where a company denied there was a problem until they were forced to acknowledge it, while had they acknowledged it and handled it right away, it wouldn't have made the news at all.

 

[Jmoore1701]

Now, with regards to insurance: kind of a rip off, although I have always had it on every phone.
I mean, a $100 deductible? Yikes. So, I pay seven dollars a month for the right to pay $100 more to get a replacement phone? Whazzat?
At the very least, you should get that cumulative $7 monthly payment credited toward the deductible, so that the longer you have the phone, the less it costs to replace. Hey, even auto insurance companies reward you for being a long time customer with no accidents!
Can you claim the damaged phone under you home insurance? Or is that deductible even higher?

 

[jakesing]

This phone is nothing but a piece of junk i bought the phone about a week ago or so had nothing but problems with it freezing and force closing then i exchanged it for another one and had the same problem the night before i went to exchange it for a completely different phone i had it in my pocket and took it out when i got home to find a crack at the home button and migrated on the inside of the phone to the earpiece then i took it to att and told me its physical damage and they wouldnt exchange it then i called samsung and told me its gonna cost me 200 dollars to fix it and i took it to someone higher than their regular rep and he was so rude and said ok send it and we will asses the damage then let u know they advertise gorrila glass screen that doesnt break and all that stuff and it broke in my pocket i was so pissed and i told them if they dont send me a new phone i will take them to court for false advertisement

I had the same experience with AT&T. My screen cracked from nothing, maybe it was in my pocket I'm not sure. Anyway the insurance has a $200 deductible, and it doesn't vanish, so if I get the new phone and it happens again, I have to pay $200 again. And it also voids my 30 day return, so I am pretty much stuck. I am planning on trying to fight it with AT&T and Samsung, but if anyone has any advice, I'd appreciate it.