The note 5 pengate should tell you how much people read the manuals. People take the phone out the box (or the sales rep do), set up their contacts and apps, and buy accessories out of the store. Which leaves me to the next issue, they buy a bad charger from the carrier or retail store.
Yeah JK you are right that at the end of the day HTC can point to the obvious, RTFM (read the freaking manual), but given their current position they can not afford to open themselves to bad pub like this. Then again this will likely blow over given the trend of HTC sales as of late.
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