Well don't reset nothing changes and you can't set your phone up again. Tried logging in/out of chat, reset taking battery out while phone on, reboot pressing x while turning on then holding camera button while pressing up button, clearing data and cache, waiting............and factory reset and nothing. Called my carrier, talked to Motorola and of course no Google support, even went as far as calling the Seattle office to lodge a complaint (a lot of good that did me)........and sent complaint to Google. also talked to seller who I purchased a bunch of stuff from and nothing. Verizon says, nothing official mind you, that the froyo 2.2 update is supposed to be some time in August but they are so slow to roll stuff out that could be a farce and it could be another couple of months..........not rooted Droid so I'm now stuck not being able to put anything back on my phone. Have back up applications but should have backed up online as these apps have the ability to do so. Does me no good to have things backed up on SD.