Actually, I had already tried that... did not work, but I tried it again anyway-still didn't work. then I thought to myself it holding the power button & the volume down button usually turn off a frozen phone, why not try holding the power button with the volume up button? IT WORKED!!!! Is this something I should be worried about, or is this a "normal" issue for this phone?:hail:
Thank you Amy! I had the same issue and read your post about holding the power and volume down button simultaneously and it actually turned the phone back on. Saved me a trip to the Verizon store. Thanks again. dancedroid