I've had the same issue for a few days now... well, the phone would indicate charging, but the battery level would never increase; only decrease with usage until the phone turned itself, mistakenly, into a paperweight.
1.) This exact issue may be replicated when the battery/phone overheats (especially when docked in a vehicle in the sun).
2.) It also happens, without cause, intermittently.
I've tried different cables and charging adapters, none of which fixed the problem. VZW had no answer and is shipping me a new device (though, this is probably S/W related... oh well). The only work-around (for me) has been hard resets, which are not always possible due to my phone liking the 20% battery state for some reason (each time this issue has popped up the phone was stuck at 20%, which is too low for the phone to do a hard reset via the settings menu). If this happens to you, you will need to do a hard reset from the hidden boot menu. And when I do a hard reset, the phone will not auto-program and I have to go in and manually enter the correct programming values.
PITA
And your VZW TS is sure about this? When I contacted them, they had no clue on the issue and just shipped me a new phone. I'm hoping they didn't tell you this just to get you off the phone, off their back, and give you hope.
1.) This exact issue may be replicated when the battery/phone overheats (especially when docked in a vehicle in the sun).
2.) It also happens, without cause, intermittently.
I've tried different cables and charging adapters, none of which fixed the problem. VZW had no answer and is shipping me a new device (though, this is probably S/W related... oh well). The only work-around (for me) has been hard resets, which are not always possible due to my phone liking the 20% battery state for some reason (each time this issue has popped up the phone was stuck at 20%, which is too low for the phone to do a hard reset via the settings menu). If this happens to you, you will need to do a hard reset from the hidden boot menu. And when I do a hard reset, the phone will not auto-program and I have to go in and manually enter the correct programming values.
PITA
I have been having similar problem with the car charger and docking station. The only remedy is to use the USB port on the car charger and connect through to the DX. I went back and forth with the Verizon tech in store with my problem. It seems it is a software glitch and it will be solved with the 2.2 update ( hopefully this wk!!!)
And your VZW TS is sure about this? When I contacted them, they had no clue on the issue and just shipped me a new phone. I'm hoping they didn't tell you this just to get you off the phone, off their back, and give you hope.