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Extended batteries: 3 for $5!!
- Thread starter jcardona1
- Start date
I called them immediately and asked them why they cancelled my order, when they KNOW that I didn't request it to be cancelled. The guy said that they had a system error and were cancelling all the orders, but that if I wanted them to complete it they would and the total would be $199 with shipping and tax. I told him that I had a price quote and confirmation in writing for a different price, and the guy said that it didn't matter, the price was wrong due to a system error and that the only way they could complete and ship my order was for $199.
I then asked how they could quote me one price and then change it later, and he said that they have the right to review all orders. I said yes, but your website says that the order is confirmed and pending while you process the credit card charges, and that THAT is what your "review process" is, at least according to the confirmation email that I was sent.
He said it doesn't matter, the system had an error and that the price they quoted was wrong and will not be honored. I asked him why other people that I have talked to got their batteries at that price already, and he said he is not there to talk about other people's orders, just mine. I told him I would take the email and take it up with the BBB and he said "good luck with that, have a nice day."
I then asked how they could quote me one price and then change it later, and he said that they have the right to review all orders. I said yes, but your website says that the order is confirmed and pending while you process the credit card charges, and that THAT is what your "review process" is, at least according to the confirmation email that I was sent.
He said it doesn't matter, the system had an error and that the price they quoted was wrong and will not be honored. I asked him why other people that I have talked to got their batteries at that price already, and he said he is not there to talk about other people's orders, just mine. I told him I would take the email and take it up with the BBB and he said "good luck with that, have a nice day."
Along with the BBB, I suggest looking into your local states consumer protection statute. Although it was clear this was an error, it is not a far jump to get it into a "bait and switch" situation (order X for $10, but actually willing to sell it for $150)
Usually there are a few hoops to jump through, but if you state your case in a convincing fashion, and VW fails to rectify the problem, and you succeed in a court of competent jurisdiction, you usually receive much more than you were originally entitled to. And legal fees. (Also it will cost VW more to defend these cases than it will to ship out some batteries, how much do you think VW will pay an attorney to sit in small claims court for a day..)
Just a suggestion
Well, I am not sure that it is worth the time and effort to try and pursue it to get some batteries. VZW had legal look at it, they decided that their exposure was minimal and not worth losing $50k in batteries, so they just cancelled the orders and can blame it on a system error, which there was.
Your call.
I have done about a 1/2 dozen of these letters for friends, and usually (not always) it doesn't go any farther than the letter. You send the letter, state what you are looking for, show where the company had been "unfair or deceptive", explain that their exposure is 3X (could be more or less depending on the state) what was actually lost and you will be entitled to legal fees (this is the big one, nobody wants to pay $2500 for your attorney, when they could have sent you your widgets for $200)
What you have at the end is a letter that states you want X delivered as promised or I'm going to sue you for $3000.00 (damages/penalties/legal fees), you can then sue if you like or not. If they tell you to pound sand and you don't want to file suit, all you've done is written a letter. (also many times the letters end up in the legal department, who really don't want to be bothered for the small amount of $ being requested.)
I do agree with you though, there are times when the time, effort & $$ required to chase something just isn't worth it.
I've had people come to me looking to sue somebody over $800.00 (example), I tell them it will most likely cost around $4000.00 if the other side doesn't respond favorably to the intitial demand letter. These people may have a very winnable case, but just because of the numbers, they are SOL. (I do usually give them a little lesson on how to do it themselves.)
Nice bike, cold up here now. Got 1 ride in after Thanksgiving.
Yeah, I think that in the end, it isn't worth my time. It is one of those deals where you know it is a long shot and if you get it, great. If not, it didn't cost me anything, you know?
Thanks on the bike. Had to sell the Ducati and picked up this Triumph, it is fun so far. I think that pic was taken of me while doing a track day at Road Atlanta this past July. Weather is a little cold today, but we do get to ride year round for the most part, and unless we get a freak snow storm, we never really have to worry about sand and salt on the roads like I did when I lived in NJ. It will only hit 55 degrees today, but I may go out for a spin. We have some amazing roads down here. North GA Mtns, Deal's Gap, Blue Ridge Parkway, plus several race tracks like Road Atlanta, Barber, Jennings, Roebling, Talledega, etc...
Vid taken in the Mtns:
[video=youtube;GuxtRfr12bQ]http://www.youtube.com/watch?v=GuxtRfr12bQ&hd=1[/video]
And one from the track:
[video=youtube;qwPjd6owAqk]http://www.youtube.com/watch?v=qwPjd6owAqk&hd=1[/video]
What bike is in your sig? It is hard to make out the detail, cannot tell if it is a Kawi or a Honda?
There are a ton of videos on my YouTube channel, from the mountains and on the track... SquireSCA is the channel.
08 CBR1000 (thats a stock picture I found on some wallpaper app), also have a 07 vstar 1300 and an 01 KDX 220. Once December hits up here the season is pretty much over, really anything after halloween is a bonus. I'll watch the videos tonight, I'm really goofing off, should be working. Its hard to keep focused on Fridays when your self employed. 04/01 - 11/01 is my riding season, anything lower than 58 degrees is my tipping point, at that point I like the truck with heat, radio and cupholder.
I would love to do a track day, but my complete lack of talent has always held me back.
Hijacking thread sorry
I would love to do a track day, but my complete lack of talent has always held me back.
Hijacking thread sorry
I had a 2007 1000rr, one of the Repsol Editions. Loved that bike. Your 2008 was the newer model though, IRRC. Sweet!
There is a great track in South Jersey. And don't let the lack of skill keep you away. Going to the track and actually learning how to ride that bike without having to dodge cars, dogs, cops, etc... will build that skill. You learn more on the track just going at your own pace than you will ever learn on the street.
Anyway, back to the more on topic, but far less interesting battery deal... LOL
?,damn you cadivi. Here a hard case for galaxy s2 (it's supposed to be good)...300 bsf (70$ or so). I want those batteries!!!mikeinctown
Member
I sent VZW back I message saying that I did not cancel my order and that I expect it to be shipped.
I got back some for letter saying that there was an error and my order would be cancelled.
I responded back and explained that their confirmation letter doesn't state anywhere that they may cancel due to a pricing error and that they had no issues selling these batteries to others who also paid the same price. And that I expect them to honor their sales agreement. (even the batteries before the discount were showing for less than $20 each on my screen.)
I got back some for letter saying that there was an error and my order would be cancelled.
I responded back and explained that their confirmation letter doesn't state anywhere that they may cancel due to a pricing error and that they had no issues selling these batteries to others who also paid the same price. And that I expect them to honor their sales agreement. (even the batteries before the discount were showing for less than $20 each on my screen.)
lazarus2297
Member
Mine was cancelled too.. if anyone got any standard batteries I will buy one from you..
PM me if you want to sell one.
Sent from my ADR6425LVW using DroidForums
PM me if you want to sell one.
Sent from my ADR6425LVW using DroidForums
