I've always said that much of the pros/cons are specific to each person. Though I disagree with Dominick's opinions on the Thunderbolt and the Droid X, it's what he thinks that matters.
True, but what would you think if you had no 4G from the get go, no phone service for up to or more than 3 days as they tell you their working on it and if you change anything in the trouble ticket they'll throw it out and stop working on it? Not counting that, while HTC Sense is nice in many regards, you don't think the Droid Xs video and audio looks and sounds better than the Thunderbolts? If you use a separate PMP then I can see if you didn't care about it, but still, as an objective point what do you think?
The provisioning issue would bother me, but since I already have a smartphone, I would switch back to give them a few days to work it out. BUT!! I am a typical early adopter and willing to live with some pain to get to play with the newest toys. If it was my first smartphone and they couldn't provision it, yeah, I would be pretty ticked off. I should disclose that I am a member of a Verizon sponsored market research group and get many of my devices for free, so I have used many of them at length, but don't have to worry much about the expense of that, so yes, I am more inclined to cut VZW some slack on a short term network issue than most.
I do not agree with your assessment of the video or audio. I find the TB better on both counts, and much better on audio as a phone. The noise cancelling microphone is superb. In my experience in the research group, I have gathered pretty good empirical data that VZW has about a 5% out of box failure rate on devices across all manufacturers, so it is certainly possible that you got one with a bum screen or worse.
I am very pleased with the Tbolt. The problems is has (Battery life in particular) were expected by me, and I made the decision on the first day that I would need the extended battery for any day I was going to be traveling and not near home, car, or office where I can plug in as needed. I could not make it through an entire day on the DX without topping off somewhere either, but it did last a little longer (maybe 10-15%) under similar use conditions.
Alan