Thanks Jeffrey, I'll try that.
Unfortunately the phone goes straight to the 'installing system update screen when I try to do the hard factory reset, without giving me the option to wipe data or reset. it then promptly ststes 'error' and restarts, then freezes on the Samsung screen.
When I've tried to use Kies, it
Thanks Jeffrey, I'll try that.
Unfortunately the phone goes straight to the 'installing system update screen when I try to do the hard factory reset, without giving me the option to wipe data or reset. it then promptly ststes 'error' and restarts, then freezes on the Samsung screen.
When I've tried to use Kies, to updtate firmware, it says "GT-I9195 model does not support initialisation". So looks like I'm going to have to do it the hard way!
Thanks for your help. I'll let you know how I get on