Well everything works...I can surf, upload pics to photobucket, etc....and some videos work, it just randomly doesn't play some.
This happens to me also. Some videos play, some don't. More like I can't play a video one day, and then a week or so later, if i attempt to play same video, it plays with no issues.
I too have been having problems with my phone and called Verizon, and they put me through some troubleshooting steps. I explained to the Verizon tech support that I had about 5 dropped calls, some freezes, and delays between apps to which the phone hangs on a black screen and do nothing unless I power off and turn on again. After that call, my phone was suddenly as fast as it was when I first purchased it. Hopefully, I won't run into the same issues again.