Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Miriam'
Miriam: Hello. Thank you for visiting our chat service. May I help you with your order today?
chad: hello, I am debating on upgrading to a Razr what type of discount can verizon offer me?
Miriam: I'll be more than happy to assist you with your questions. The price of the Razr with a 2-yr contract will be discounted.
chad: I can get it at other online shops for $229 and less.
Miriam: I understand you feel the device is expensive. Purchasing from a 3rd party vendor will result in signing to contracts.
chad: what do you mean signing?
Miriam: There will be 2 contact agreements. One with Verizon and another with the 3rd party vendor.
chad: yeah the 3rd party vendor just states I keep the phone activated for 90 days, no biggie...
chad: unless the phone drops data and becomes unusable then that shouldn't be a problem.. Has there been any connection issues reported with this phone?
Miriam:
No, there hasn't been any issues with connection. It's a 4g device which also works on the 3g network. If you're not wanting insurance please be sure to buy a case for extra protection.
chad: insurance is also cheaper 3rd party....
chad: no issues what so ever?
chad:
http://www.droidforums.net/forum/droid-razr/192678-getting-so-frustrated-drops.html <---- (link to this topic)
chad: read that
Miriam: I'm unable to access that information. Would you like to order the device online now?
chad: I believe after my contracts expire this time around I will be switching to sprint.
chad: I have been with Verizon many years and $299 for a phone is pathetic
Miriam: I understand you feel the prices are expensive. As a sales rep I'm unable to change the prices. I want you to get the best deal possible.
chad: your supervisor can...
Miriam: Neither my supervisor or anyone in my department has the power to change prices. However, I can give you the number to Customer Care and they'll possibly work something out. How does this sound?
chad: nah, I will keep my 2 yr old device. and when the contract is up on my other lines we will be moving on.
Miriam: May I assist you with anything else?
chad: just read that link when you get a chance, I cannot believe you flat out lied about not having connection issues just to make a sale.
chad: there are known issues
Miriam: I apologize you feel that I've lied to you.
There aren't any alerts about the connection with the Razr. May I assist you with anything else tonight?
(long break)
Miriam: Hi, I'm just checking in, how is everything going?
chad: sorry was browsing Sprint's website..