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I find that the Google Voice mail (aka visual voice) will periodically not play messages left. The wheel will spin after pressing play but the message won't play. Sometimes rebooting the phone works but it happens much too often.
I've never had this problem either -- I've been using it for about a month, and I pickup usually a voice mail a day. Try uninstalling and reinstalling?
When the software barfs, is the data still available at voice.google.com?