I am having issues with the flash back utility. I have read the whole thread and followed the instructions to the letter. My phone is now dead. It doesn't receive any charge and does not boot. The utility said it failed twice. I let it charge after until it was full and tried again. The third time is when it did not reboot and is now staying off. Any suggestions?
Sorry for the delay here tweeker...I have actually been on the pc most of the day, but must have missed the notification.....Anyway:
First off, I just wanted to follow-up on the thread, by saying, I had started out saying how I was waiting for a 'Warranty Replacement' phone, due to the probs going into recovery, etc.....Well, I got the replacement in the mail, now...we all know they are "Refurbs" they send out, not New phones....Well, I got the darn thing, and mine (a year old in a week or two), is in 10x better physical condition than the one I got. It had a bunch of scratches on the Kevlar backing, which I could live with....BUT: The bottom of the phone, where you can see the line where the top and bottom are put together, there was a slight bend, as if it had been pried open with a small screwdriver. It wasn't big, nor THAT obvious (Although I saw it immediately), I could simply pop it apart w/ a fingernail if I tried. Also, the backing was not "Flat" but you could see/feel some slight 'Bulges', as if the guts were not seated properly, and it was shoved together. How that thing made it thu their "Quality Control" is beyond me.
Anyway, I called, they offered to send another one, BUT, thru my tinkering mainly thru this thread, I seemed to have everything cleaned up and fixed, so I decided to just keep this one, and send back the replacement. I was thinking, since another year of contract, and the warranty out, I figured a "Fresh" device would be a good idea...BUT, it's clear that I'm in an = or better position than getting a refurb....
The only PROBLEM....lol...crap...in anticipation of sending it back, I deleted most of the accounts/apps/etc.....had it to bare bones, and was planning on a final wipe before I sent it back...So, had to basically spend an entire day loading it back up, but would have had to w/ the refurb, and it actually gave me a chance to really skim thru what is used and not, It now is running at a very much noticeable speed (Click a txt box, time for the keyboard to come up was delayed, now instant again, things like that).
OK..........SORRY TWEAKER, I just wanted to spew that out, to conclude my situation....NOW ONTO YOURS:
I guess we need to start w/ some questions, and go from there:
Just right off the bat, on the surface, this seems pretty serious, so regardless of what we can do here, I would suggest calling them up, make sure to get to their Tier II techs if you can, otherwise you'll be explaining this one twice, I'm sure of it.
Well, here we go:
1. Did you call tech support, if so what did they say? (Apparently not much since we're here)
2. I understand you say it will not receive any charge...You mentioned you let it charge, and tried again, it was after this attempt that it stopped taking a charge?
2a. That said: Will it work while plugged in (AC Power)
3. As mentioned above, are you using the factory cable? (Or equivalent....one that worked for everything in the past??)
4. Where were you when you STARTED this "Flash Back" attempt?? (Android version, was it rooted, etc...)
5. Why were you attempting to flash back in the first place? Was there something wrong? Did you simply want to return to stock? Basically #4/5: What was up?
6. When you connected to the PC, what did you have it connected as: Mass Storage, MTP, PTP ?? (Should be MTP, just not 'Mass Storage')
7. Here is where I had some problems: When you connect to the PC, in your Device Manager, at the top of the list do you see "Android Phone", then under the adb connection driver/s????? Prior to my flash back, and root....I DID NOT have those drivers install upon connection, UNLESS I was in 'Fastboot' mode on the device. The odd thing is that after flash and root, it now installs the required drivers immediately, w/o having to be in fastboot. I just got "Lucky" that the utility was able to do that flash and root from fastboot. (As I said, proverbial Catch 22, need the drivers to flash, but need to flash to get the drivers...lol).
SO, sorry for the blah blah, but: Do/Did you have these drivers in your Device Manager???
8. Please give some detail what happened when you hit "GO"??? and as mentioned above: Did you run from the normal mode, or were you in fastboot???
9. Should have been at the top of this list, but what version of the Batman Utility are you using ???
10. You mention the Utility said it failed, after this failure, was your phone operational? (Basically repeat of #5, what was the status of the device prior, and did it return to that status after those failures??
11....WHEW...SORRY FOR THE NOVELLA HERE.....LASTLY: Have you tried to enter the factory recovery?? (Vol +/- and power, hold, release, you'll see the Android guy, then hit Vol +/-, the blue menu for factory recovery should appear).....I'm guessing/hoping you can work w/ it while plugged in.
OK......Again, I apologize....if nothing else, this thread has really shown I can sure as H#$$ ramble. I just compulsively feel the need to include every detail...so, sorry, but on the other hand.....WAY too many details, much better than not enough, as TisMy had pointed out.
SO, Let's take a look at your replies to the list there, and hopefully we can figure something out.
Just an FYI: I will look, as I THINK I have a short doc about making a Technicians power cord, that should force the charge to happen, not sure of the details, but I know it was described as what they use when sent it, for situations like this, I will look for it for you.
Looking forward, I hope that we can figure this out for you.
All the best......S