Also regarding the rumor of the Note 7 being discontinued, that is entirely false. The actual legitimate status of the Note 7 in Verizon's computer systems is on hold in quotes on hold. Samsung is in fact working to replace stock so that the stores Can Begin Again selling them, but all Note 7 stock in all Verizon dealership stores including private dealers, Best Buy's and other locations of that type, and the Verizon phone center stores themselves has been shipped back under RTV ( return to vendor).
The replacement process is simple. You will bring back to the store all contents of the original packaging, including charging cables and wall adapters, in order for the new phone to be replaced. At this point, it is expected that the replacement phones will be brand-new packages with all the same assessories already included.
This is for two reasons, one is because in order for Samsung to be 100% sure that they received all defective phones and any phones that may ultimately present with these problems they want to test the Chargers and cables as well. second, they are already boxed or will already be boxed in retail packaging when they arrive at the stores and so there is no way for them to effectively remove them all from boxes and just pull the phones out for exchange purposes. That does not mean however, that the dealers themselves may not ultimately allow a swapping out of the phone itself, but that would be against the recall requirements and may ultimately put additional phone users at risk.
This is assuming you haven't opted for the exchange to an alternative device temporarily. That is of course Samsung's recommendation at this time, and highly advisable based upon the risks of these phones failing and potential personal injury and loss of life and possessions.
The failure is almost certainly tied to the charging process, and so if the battery already has power it's not expected that the phone will simply start burning up on its own while being used, however I do believe there is at least one report out there now which says that the phone did in fact do just that. I'm not sure how credible that claim is, as the phone may have simply just come off of the charger prior to failing, however I would say in this situation and given the lack of complete understanding of what is at the root of the problem I would recommend erring on the side of caution.
I know this goes against something I said earlier, about the lower chance of these phones failing while being used, but it is in alignment with the recall request and given that most recent report, I feel that retracting that information and taking this new position is prudent.
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