Thank you so much for the help I wasn't sure where to even look. So question for the time being, until I can find someone to help 1) do you think a factory reset will help with using the personalize settings or do you think I'm screwed BC it is connected some how to the soft ware? 2) how do you "flash" the ruu onto the SD card for future reference and I really am appreciative of all the help!!
The simplest answer is to load a new ROM on the phone. That should fix most if not all of your issues.