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Some people said turning the phone off removing the sim and re inserting it then searching for the update helps I havnt had the problem.. or u can call HTC support at 866-449-8358..
If u have another 4 g device put ur SIM in it power it up and then remove it and put it back in ur thunderbolt that should get u the ota update ....let me know how that works
I got Gingerbread !!! Bring on ICS !!!
For all you that are not rooted. Since June I've waited to get the gb update check my phone everyday, check any website that might give me any hope, but tht never came... I finally rooted my tbolt and been really happy I'm running 2.3.5 with sense 3.5 and if you wait all you are going to wait is for sense 2.1 so root your phone you will be happy you did