You know I'm a retail manager and savor my time off. If I had to do a factory reset every time it's been recommended, it would chew up a couple of my days off just getting the phone set back up to the way I want it. I'll live with it because I'm buying the galaxy note 2. I hate to leave motorola, but they don't listen to customers. One of the biggest complaints a moto customer has is the horrible camera in their phones. I was looking forward to a great improvement in the maxx hd but it didn't happen. Then there's the os upgrades. Moto's phones are made to operate on 1 system. When I had my DROID X, I loved that phone. It was fast for the time, had really good battery life. But the camera was horrible, and when I got the gingerbread update, it ruins the phone. It slowed it down to a crawl. Even after 3 factory resets. So it's time for a change. Goodbye moto, hello samsung.