So you both want me to clear my market cache on a brand new never before used phone with no market cache whatsoever? I don't understand the logic. What will removing zero cache do? I have never heard of that before. Removing zero to get zero will help my issue? And by the way, the issue has been escalated to Motorola, which escalated it to second tier support, so this issue seems to be more than Verizon can handle, or first tier Motorola support.
So someone offers you help, and you question it with no understanding of the system?
If you've used the app, it has cache -- if the cache is corrupt, then you'll have problems. In this case, the idea of zero anything doesnt make sense.
If that doesnt help, then take the phone into Verizon. SHOW a CSR that somethings wrong.