Nothing with the phone itself, it's a beautiful device, but here's my issues with Verizon currently;
Back in August, Verizon replaced my OG Maxx with a CLNR OG Maxx. I boxed up my defective one (Front facing camera stopped working, didn't even have the option to switch to it in camera mode) and immediately dropped it off at Fed-Ex. I did what I was supposed to do and didn't give it a second thought.
A few weeks later, I started getting texts from Verizon prompting me to send back my defective device. I didn't think anything of it because I've gotten texts like that before when I've returned devices and everything has been ok.
A few weeks before my September bill arrived, I got a text from Verizon saying that my account had been charged the full retail price of the device for not returning it.
I panicked and checked my account balance on my verizon account online, everything was fine, it was my normal amount and I didn't think anything of it.
I paid the bill and never gave it a second thought.
October came and so did my October bill, to the tune of $793.XX because Verizon charged me for "not returning my device." I called Verizon and they were more than willing to figure it out. They put in some kind of request at their warehouse and told me they'd call me back in a few days with the results. A few days later, they called me back and told me that it was their mistake and that the charges would fall off my account by the time my bill was due.
Sure enough, the $649.99 charge for the phone came off my account a week or so later, leaving me with a balance of $143.XX. This is not my normal bill, and upon checking my specific charges on my account, I found that I'm still on the hook for the taxes associated with the $649.99 that was charged to my account.
I called Verizon who told me that there was nothing that they could do and that the tax amount would be credited back on next month's (November) bill. I told them that I'm on a budget and was not prepared to pay $143.XX instead of my normal ~$88. They told me that they were not responsible for the taxes and there was nothing they could do. I then asked them why I'm on the hook for something that was entirely their fault, and they apologized and repeated that they could do nothing. I asked them to credit my bill for this month and they told me that they couldn't credit my bill this month for something that is being credited next month and that they "have to have a reason to credit my account." I told them that the reason that they should be crediting my account is because they made a mistake that I'm now on the hook for financially.
I know I'm just a drop in the bucket to them and my $$$ doesn't matter too much in the big scheme of things, but as far as I'm concerned, they're not getting another dime from me for equipment, accessories, etc, until this issue is corrected. They really haven't done much to earn my business and my $$$ for the phone I just purchased.
/rant.
Sorry for the long read, I didn't intend for this to turn into a complaint post.
