Motorola "support" in action.

[nicelysedated]

rduckwor wrote:

Well, I came to the conclusion during the night that there is nothing but frustration to be found here. Little to no support since apparently Motorola cannot or will not allow mods and users access to any real information regarding their handsets.

Therefore, I am going to fade off into the sunset of other fora where people offer real support and are doing real work to aid users of the Bionic.

The request for the .901 fxz file thread helped me make my mind up. A basic request for help that hasn't even seen a post from the "moderator".
​

• Our site rules state "We don’t guarantee that every post will be read or will receive a response." This is a peer-to-peer support site, not a place where one can demand responses from Motorola employees.

Three months now with a top-of-the-line Android device, and VZW/Moto cannot get a single OTA to my handset.
​

• This is because you are not on stock. Let's make that clear. Have you tried visiting a Verizon store to see if they can flash your device to stock?

I realize some of the blame lies with VZW, but I also realize that their support forum is useless as well.
​

• Intersting conclusion.

So I say "Adios" to you all. Good luck and Godspeed.


RMD
​

Best of luck with your device.


This response is from Matt, the forums manager over at motorola. This made me laugh​

 

[rduckwor]

Pretty much what I expected. No one has demanded anything.

Request were made, requests are largely ignored.

I can find frustration elsewhere.

RMD

 

[LegalAmerican]

I right here and now demand that David Stern reply to this post and tell me why the Players think they deserve so much money. If he does not reply, then I will leave this forum once and for all.


You have one day.

 

[rduckwor]

My email to VZW execs is on its way:





>> December 21, 2011

<<VIA EMAIL>>




IN RE: Motorola Droid Bionic Smart Phone, S/P 3+ months post release

Lady and Gentlemen:

I am writing to you today as a last resort. The community of users afflicted with the above named handset needs relief as soon as possible.

We have sought support from both your customer support personnel as well as those employed by Motorola. This effort has been fruitless.

Three + months now post release and I have yet to receive any of the updates promised to resolve the data disconnect issues , black screen of death issues, and other issues reported to impact this device. Rumors abound; actions are strangely absent.

Support personnel at both corporation are useless and clueless. I refuse to surrender my new handset for replacement with a "refurbished" handset and thus, inherit someone else's problems.

Had this device been a DOD contract device, the OIG would have now had someone's ass nicely roasted on a spit.

But, because we are simply "consumers" we receive no assistance or attention.

This must stop. Assistance must be provided and corrections applied immediately.

I won't make any vague threats as I certainly realize that you have more attorneys than do I. However, your masters at Google and on Wall Street will be very interested in what this community of customers has been through and undoubtedly react in an adverse manner.

In closing, all we ask is a degree of support commensurate with our expenditures for your service and your equipment.

Nothing more, nothing less.

Sincerely yours,

RMD.<<

PM me if you need email addresses.

RMD

 

[nicelysedated]

Good luck mate. You'll need it. A gather the response will be "there is a problem!? Have you contacted our support department?".

On the bright side, at least I get the same data problems regardless of which way I grip my phone....

 

[droidxd00d]

Good job guys. They need to read these emails and see how frustrated we are about this phone. My data drops are ao bad that ive even considered breaking out the OG to use.

Sent from my DROID BIONIC using DroidForums