I don't see what the big deal is. Pure and simple, the Droid isn't for everybody. All you have to do is go to Crackberry.com and read the Storm 2 thread, you'd be surprised how many people come back to a Storm over a Droid. Not the majority, no but it's simply not everyone's cup of tea.
My wife had a Blackberry Curve and I was real surprised when she told me she was going to get a Droid. I thought "More phone then she needs - or could handle," but much to my surprise she's adapted quite well and easily. She prefers the physical keyboard, and with all the comments I saw in this forum about moving contacts from Outlook to Gmail I was surprised that she didn't complain about that. I asked her how she did it and she looked at me with a puzzled look on her face and said, "I followed the directions. It was easy."
So what's perfect for her, doesn't work for your wife. Oh well, that's the way it goes. It's a great phone but just not for everyone.