Need help unrooting my phone

[reallyneatgirl]

I think that you are making this harder than it actually is.

Save to your sd card any files you want to keep.

Run the #1 option on the Utility that was linked to you. This sets it back to stock, unrooted, like you just got it from the store and opened the box. That is all you need to do. No one will be able to tell you had it rooted. File your claim, send it in. There you go.

 

[nazgulking]

They gave me the insurance also. So i hope they honor it, if not i want my $ back. Hopin they honor us

I am h34r: fear my blade!

Oh so you have to turn in your phone as well?

 

[shizumie]

Not yet, have cracked screen, but minimal. Hate swapping for refurb, but if gets any worse i will have to. Howd it go for you?

I am h34r: fear my blade!

 

[nazgulking]

http://www.droidforums.net/forum/droid-razr-hacks/198379-updated-droid-razr-utility-windows.html

You're gonna want to use this tool to restore to 6.12.173. To get your phone into AP Fastboot mode power it down then hold the "volume down" button while you press the power button. You will most likely need to download the proper drivers for your computer (included in the linked post). Hope this helps.

Okay you say to hold the power button and the volume down button and the tool says hold down both volume buttons and power button, ive tried both methods and nothing happens it just keeps rebooting normally. What is the correct method and when exactly am I suppose to hold down the buttons?

 

[FoxKat]

Okay you say to hold the power button and the volume down button and the tool says hold down both volume buttons and power button, ive tried both methods and nothing happens it just keeps rebooting normally. What is the correct method and when exactly am I suppose to hold down the buttons?

The proper method is with power off, press and hold all 3 buttons for at least 3-5 seconds. If the phone is on, you have to power off first. If the phone reboots doing the process above, you aren't hitting all three buttons at exactly the same time. Try again.

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