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I got a call from a Verizon rep who acknowledged a long-standing issue with the TB and wifi hotspot functionality. She's shipping me a Samsung Charge. I'm not sure if I like that idea. They have to ship me something that was introduced around the same time my TB was made, which seems like a crappy rule. I figure with all the time I've spent getting this fixed (about 8 hours) and money I've paid for a feature I'm not getting (about $200 so far), they should send me a **NEW** phone, not a refurb. I bought the TB b/c it was state-of-the-art at the time and we now find out it's crap. Send me the CURRENT state-of-the-art and we'll call it good. Now I have to buy another extended battery - meaning I'll be out another $60 on top of everything else. I just want to cancel my Verizon account and go back to Sprint - my EVO rocked!