playing videos

[tm123]

Hi all. Just got my droid eris yesterday, and it won't play any videos. I used the Youtube link that was preinstalled on the phone, and I get an error that says it can't play the file, no matter what video I select. I also tried playing mp4 files that I put on the sd card, downloaded a player from the market, and I get the same error. Anybody have any idea what's going on? This has to be a common problem. Thanks.

 

[dro]

Sounds like the software may be malfunctioning, no such issues on my girlfriends eris. The thing is so slow that it is unbearable and I am upgrading her to the Droid out of sheer disgust. However, youtube and mp4 videos play just fine. Have you tried rebooting or doing a factory reset? I would try that and then go to verizon for a replacement.

 

[tm123]

Thanks. How do you do a reset/reboot?

 

[hookbill]

Try a soft reset first. Not sure how it works with Eris but on Droid it's Settings/Privacy/Factory Reset.

 

[dro]

Just restart the phone at first to see if that does it. If not, try doing a reset under settings > privacy > factory reset.

 

[tm123]

I did a hard reset and went right to the youtube icon and I still get the "cannot play video" error. Any ideas?