Holy Smokes What a pain... They tell ya it's a 10 minute wait, 40 minutes later...
Service Rep: How can I help you today, looking for a new phone ?
Me: I need to buy a nano sim.
Service Rep: What phone will you be using it in ?
Me: This, my new Nexus 6P.
Service Rep: Oh we can't activate those.
Me: Don't want you to, I'll activate it on my old note, then switch it.
Service Rep: Can't sell you a sim without a phone to activate it.
Me: Yes, you can.
Service Rep: I'm sorry sir we have to activate it before we can sell it to you.
Me: May I speak with your manager please.
Rep gives me that "look"
Me: Your manager, please.
Goes in back, wait another few minutes... rep comes back with a sim card. goes through their POS app (both translations apply here)
another 15 minutes later, he and 2 others finally figure out how to record the sale against my account & phone number...
Me: Do you have a micro to nano sim converter tray
Rep: A what ?
Me: Never mind...
Love hate relationship here. I love my unlimited data and looking at there pricing plans, even at 100/mo for me and my daughter it's still a better deal than their Ice Cream Cone plans.
But there Customer Service is pathetic!