Returning my nexus

[GreenAcid]

This thread is fail. I Had 2 issues with my phone within the 14 days, they said since they could not duplicate my signal problem, they were gonna offer me a refurbished one.

 

[nleksan]

I got mine on Dec 15th, so I was given the 30-day "No Questions Asked Holiday Warranty" thing.... On multiple occasions within my window of exchange, they told me they "could not give out a BRAND NEW Nexus, but you can have a BRAND NEW RAZR or Rezound...?".... So I got screwed big time... I even asked for just a battery, JUST A NEW BATTERY, while under warranty, and they said no... Ridiculous. They even saw where the "Level 2 Tech Support" (or whatever his ranking was) gentleman offered me a brand new Galaxy Nexus, and it was noted "Customer shall continue to receive BRAND NEW phone until receives unit that is fully-functional" and the people in the store said that "Verizon Corporate Technical Support is not authorized to guarantee a brand new device under any circumstance"!!! That is a line of cr@p.... of course, now that I'm out of warranty, they are ALL TOO HAPPY to try and sell me a new one or offer me a "one time only" refurbished unit.

I am so done with this nonsense... So much for customer loyalty getting you anywhere these days~!

 

[dezymond]

The issue with the microphone cutting out during calls and the person on the other line not hearing me.. is a software issue?

Sent from my Galaxy Nexus using DroidForums

Unfortunately I haven't heard anyone getting a new device because of this issue.

 

[dezymond]

I got mine on Dec 15th, so I was given the 30-day "No Questions Asked Holiday Warranty" thing.... On multiple occasions within my window of exchange, they told me they "could not give out a BRAND NEW Nexus, but you can have a BRAND NEW RAZR or Rezound...?".... So I got screwed big time... I even asked for just a battery, JUST A NEW BATTERY, while under warranty, and they said no... Ridiculous. They even saw where the "Level 2 Tech Support" (or whatever his ranking was) gentleman offered me a brand new Galaxy Nexus, and it was noted "Customer shall continue to receive BRAND NEW phone until receives unit that is fully-functional" and the people in the store said that "Verizon Corporate Technical Support is not authorized to guarantee a brand new device under any circumstance"!!! That is a line of cr@p.... of course, now that I'm out of warranty, they are ALL TOO HAPPY to try and sell me a new one or offer me a "one time only" refurbished unit.

I am so done with this nonsense... So much for customer loyalty getting you anywhere these days~!

Why didn't corporate just send you a new Nexus?

 

[rustydog]

The issue with the microphone cutting out during calls and the person on the other line not hearing me.. is a software issue?

Sent from my Galaxy Nexus using DroidForums

That problem surprises me, that is the same problem I had with my Charge almost a year ago. Don't they learn from experience. Mine was fixed with a replacement new phone within 90 days thru Costco.

 

[rut3556]

I can confirm you'll get a brand new one if you're within the 14 days ... I did it 3 times :blink:

That sure doesn't make me want to run out and buy one!! :icon_eek:

 

[nleksan]

I don't know why they didn't send me one, I was simply told that within 30min of getting off the phone with the Lvl2 Tech Support guy that I would be able to go to any Corporate Store and get a BNIB Unit no questions asked as it would be "very blatantly marked as such" in my account file... I would imagine that it has to do with Verizon being more willing to exchange the phone if they don't have to pay two-way expedited shipping (certified mail both ways, 2-day delivery, delivery notification... it adds up in cost). That may not be why, just a guess.
Regardless, despite having random reboots IN THE MIDDLE OF PHONE CALLS, being unable to get even a voice signal at times in the same place where my OG Droid would max-out it's 3G Download Speeds, and so forth (all of which were deemed "hardware failures"), I am still standing here with the same phone that I got on launch day... No person (in-the-flesh) has been willing to even LOOK AT IT.

Verizon really, really, ROYALL *poo-poo'd* this up... They could have taken away so much iPhone4 business from ATT/etc by investing more into the Galaxy Nexus and branded it with a giant, colored GOOGLE logo on the back, the whole nine yards... Put as much into advertising as they do the POS RAZR (no offense, anyone), or put 1/10th as much into correcting customer issues... and the company would be 1st in "Satisfied Customers".
Instead, they are falling into dead-last.
Shame.