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I've hadit happen 4 times.
Always under different circumstances.
Never used a headset.
Took it back to Verizon.....they dont know what is causing it.
They told me to install apkikker......that didnt help.
It happened to me yesterday, after I made a call on speakerphone. After the call, I used the Navigation and couldn't hear the directions. They were coming from the ear piece, like a phone call and I couldn't get it to go to the normal loud speaker. Turned the phone off and on several times, no change. Went to bed, got up and phone was back to normal...no idea what happened.