Would motorola have to issue new phones to fix the signal issue or can it be fixed by software. I don't get 4g until close to the pennsylvania border with the razr m. Should I be getting some 4g here where I am now?
I would bet any odds Motorola is NOT going to "issue new phones". Depending on the specifics of problem, software can help as already discussed. JB OTA has already made improvement to 4G connectivity on my device. Further software enhancements (specific to the Razr M could help further as described above).
RE: "Should I be getting some 4g here where I am now?"
As I commented above, if you are located where the push-pin is on the map-link you provided then, you are in 4G Extended Network Coverage Area. So, NO you are not in an area where I would expect to get 4G all the time, and would expect 4G switching to 3G to be normal, and depending on line-of-sight obstructions with towers I would also expect to sometimes loose 3G for periods.
Below is the quote direct from the map-link you provided related to your push-pin placement (you are not in "Dark Red area" of the map):
** Access the 4G LTE network within the Verizon Extended Coverage Area; certain conditions may cause your service to connect to 3G in this Area.
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