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So, now we have to take the new note 7 back?
- Thread starter ngt
- Start date
To each their own but I don't think it's right to expect Verizon or any of the carriers to have to pay for what Samsung caused. Granted in my eyes it makes me feel better about VZW how they stepped up like that. I think people are far to eager to always expect something for nothing.
Samsung Note 7.5
Samsung Note 7.5
Shhhhh. They might hear you.By loaded you're referring to his addiction right
[emoji14]
Sent from my New Note 7
Every second. Every second.
Oh I didn't expect or ask for anything but hey when they offer credits to my bill I'm not about to say no...
Sent from my neat IPhone 7+
That wasn't directed towards you. More towards others I've see on other sites that think they are owed everything. People going after Amazon to get refunds for cases they bought. Things like that annoy me.
Samsung Note 7.5
At best buy now. They're going to let me pre-order the v20, keep my note 7 until the other phone gets here, then cancel the pre-order once the phone gets here, and then do a swap with the phones next Thursday when it gets here. Very happy I won't be without a phone for a week.
sam_gordon
New Member
Sorry, BS. I came on here to see if anyone else has had problems exchanging their Note 7 with Verizon.
VERIZON sent me text messages saying return the phone. I bought the phone from VERIZON. I took my phone to a VERIZON (not "authorized retailer", an actual Verizon store) store to exchange for a Note 5. I had to pay for the Note 5 (my company paid for my Note 7 in full). I'm told a box will be shipped, I return the Note 7, and then I'll get a refund or credit (still not sure about that one) for the Note 7 cost. When will the box ship? Don't know. This was last Thursday (10/13). On 10/14, I do an online chat with Verizon. "Oh, no box has been ordered for you." Let's get that taken care of.
Yesterday (10/20), I do another chat. "Oh, it can take 1-2 weeks to receive the box." So now I have to wait another week, ship the Note 7 back, and wait again for my refund/credit. Want to make a bet this will span my credit card cycle? Verizon has no problem charging my card all but instantly if I purchase something.
There is NO reason it should be this difficult. You should be able to return the "dangerous" phone to the store, get another phone, and instantly be issued the refund/credit. The Verizon chat person told me yesterday the phone is not dangerous if it's powered off and not charging. So why won't they accept it at the store?
Your situation doesn't seem to be what has typically happened for most Verizon N7 exchanges. Many members reported that they received a paid in full/zero balance on their bill and full upgrade available before they returned or exchanged their N7. Others reported that they exchanged their N7 and credits or refunds were immediately applied for the cost difference of the exchange. I wonder if the problem is that your employer who purchased the phone has already received a credit or refund for the N7.
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