The Official Thread for No Sound after HeadPhone Use

[Jackattack]

Motorola Customer Service reply (after 3 hours speaking with them)

I promised I would reply with my results with Motorola customer service. Here is the deal they state that they have no record of this being a “known problem”. There solution is I can submit the phone for 7-10 days for warranty work they will repair and send the phone back. I told them I wanted a new phone and they said no. That is when I got pissed and took the incident number down and said thank you for supporting you product. Terrible customer service and I believe an unacceptable solution for a malfunctioning phone they produced.

Ultimately I went back to my Verizon store and explained the situation and with no hesitation he has a new phone shipping to me today. Great customer service and no questions asked.

Interesting discovery the tech and I at Verizon figured out. If you use a headset with a mic ring on the adapter (3-ring instead of 2) the phone seems to function properly when unplugged. I never tried that until the tech tried to duplicate my problem and could not. Then we tried another stereo headset and bam same problem no audio when making a phone call unless phone was restarted. We believe that the 3rd ring (used for the mic capabilities) on the adapter successfully tells the phone to leave headphone mode. Must be the phone or software does not realize the headphone have been unplugged on standard stereo headphones or auxiliary cords in vehicles.

I hope that the 2.1 update on the operating system will correct this issue or that the new phone remedies the problem.

Note: One thing that Motorola did follow through on was sending me a new back door cover to the phone because it falls of all the time. :motdroidhoriz::motdroidhoriz::motdroidhoriz:

 

[jabeez]

just happened with mine

used the headphone jack for the first time today, plugged it into my receiver in my truck to listen to some tunes. I was getting crackling, but thought it was the cable because it would happen with jiggling the cord both at the head unit and at the phone. Anyway, if I didn't touch the cord, I was again amazed with this phone and at how much it ruled listening to pandora in my car, and it sounded great. Then, a bit later, I get a call and notice it just vibrated, no ring tone, then I couldn't hear the person on the other end. I hit speaker and could hear, but no music or anything, so I figured it was somehow stuck in headphone-mode or whatever, and found this thread. I dug up the cord out of a box of old stuff, and it is one of the "stubby" kind with only two rings, I'll get a different one and sees if that helps. If not, luckily I'm still within 30 days and I'll go get it replaced. Bummer!! really loving the phone, just a couple nagging issues that hopefully get worked out, because overall it owns.....


edit: oh yeah, rebooting fixed it for me......

 

[ebay2tr]

Update for my issue:

I had this problem start intermittently, then progress to constantly; I could only hear people if on speaker or headset. I took it back to the Verizon store and was told to wait for the update. After nearly three weeks I took it back. The manager told me that giving me another phone would not solve the problem as it's either a software or operating system issue not a hardware issue. I told him that if that were the case then everyone would have this problem including my husband standing next to me who also has a Droid but does not have this issue. He promptly gave me a new phone. It's working perfectly although I will say that I'm not using headphones or an auxiliary jack; sad though as I would love to utilize the phone and ALL it's features.

We'll see; maybe something will change with an update; who knows.

 

[neemo6]

Well just got new headphones, and lo and behold I get this issue. With my other "cheaper headphone i had no issues. Hope this gets resolved asap!

 

[jabeez]

update

well I just stopped by Radio Shack on my way to the Verizon store to see if a new/better cable would help, and lo and behold it did!! they didn't have any of the 3-ring cables, so I just got a $6 plug and so far it's worked fine, no crackling at the head unit or the phone, and when I unplug it the phone goes back to normal. yay! guess that cord was garbage, now to test some headphones.....


edit: just tried my only headphones (iAudio from my D2) and they worked fine as well, so it appears that at least in my case it was a shoddy cable. Still strange though, maybe they should just incorporate a headphone jack on/off if the software has some glitch that prevents it from happening like it should....

 

[Jackattack]

I got a new phone and the problem was solved. Have not been able to duplicate it with either headphones or aux cables... I could duplicate 90% of the time with the old phone.

Caution: Anyone getting a new phone (Certified Like New LOL) sent to them from verizon try the phone first without activating it (headphone issue), just switch your battery and sd card test accordingly before activating.

My first replacment phone was a piece of garbage scratched and had a ton of wear they sent me another, but I did not have to deal with activation and de activation over and over.. Just my 2cents.

 

[SwordOfWar]

Hey guys, I created an official issue thread on the Google code site. Please visit the link below and help describe the issue there, so we can get a response from google, and find out if it is truly a software or hardware issue.

Issue 6397 - android - Defect in Motorola Droid [Possible Software or Hardware]! - Project Hosting on Google Code

My guess is that it could be both, but if the sound crackles when wiggling the headphone jack, that seems like a bad hardware connection, which would be a defect in the phone.

 

[CaribbeanBlue]

So basically this problem can't be fixed unless you get the phone replaced?

I don't have the crackling problem. My problem is that whenever I plug my phone into my aux receiver in my car (via cassette tape cord) and then unplug it, then when I receive or make a call, I can hear the person on the other end, but they can't hear me, and I can't hear myself either. The only solution I have found is to restart my phone (which takes FOREVER, btw). But it doesn't happen every time I unplug from my car, only sometimes.

 

[Jackattack]

Unfortunately this is the only solution I have come up with; if you read through my posts I detailed my entire troubleshooting quest. The problem has stopped you are describing since I got a replacement phone (“certified like new”). I wish I could help more but I do not have another answer for you. You could always wait until 2.1 is released and take your chances on the fixing the problem. Good luck ….

 

[CaribbeanBlue]

Unfortunately this is the only solution I have come up with; if you read through my posts I detailed my entire troubleshooting quest. The problem has stopped you are describing since I got a replacement phone (“certified like new”). I wish I could help more but I do not have another answer for you. You could always wait until 2.1 is released and take your chances on the fixing the problem. Good luck ….

Thanks, I guess that's all I needed to know

I can survive for now. Hopefully 2.1 will fix it.

 

[zasran]

I don't think replacing the phone helps, it seems ALL phones have that problem (and it's unrelated to crackling for which the replacement is a solution)

Plugging and unplugging something into/from headphone jack seems to fix it as well,

Apparently things happen when you plug in something or unplug - like default media player starting to play etc. and it seems that whatever is happening is slightly broken, and in some cases it leaves the phone speaker mute,

ero

 

[PatG]

I don't think replacing the phone helps, it seems ALL phones have that problem (and it's unrelated to crackling for which the replacement is a solution)

Plugging and unplugging something into/from headphone jack seems to fix it as well,

Apparently things happen when you plug in something or unplug - like default media player starting to play etc. and it seems that whatever is happening is slightly broken, and in some cases it leaves the phone speaker mute,

ero

I have gotten into the habit of just unplugging the headphones. If the sound stops (you can hear it) the phone has switched back to the ear speaker. If it has not stopped then the ear speaker will not work. When this happens I plug the headphones back in and unplug them. After a couple of times the phone usually switches back to the ear speaker and no reboot is necessary.

 

[privatejz]

this happens to me almost daily and is a huge annoyance.

i agree this could not be fixed fast enough...

i also have the crackly sound and use headphones with no microphone.

i only noticed this as well after the update... not sure on the crackling part, but definitely the not hearing part.

 

[PatG]

I don't think replacing the phone helps, it seems ALL phones have that problem (and it's unrelated to crackling for which the replacement is a solution)

Plugging and unplugging something into/from headphone jack seems to fix it as well,

Apparently things happen when you plug in something or unplug - like default media player starting to play etc. and it seems that whatever is happening is slightly broken, and in some cases it leaves the phone speaker mute,

ero

I have gotten into the habit of just unplugging the headphones. If the sound stops (you can hear it) the phone has switched back to the ear speaker. If it has not stopped then the ear speaker will not work. When this happens I plug the headphones back in and unplug them. After a couple of times the phone usually switches back to the ear speaker and no reboot is necessary.

Well, guess my technique doesn't work in every case. I used a new (very cheap) set of headphones yesterday. I unplugged them, and the sound stopped, so I figured everything is fine. I then did a test call to my voice mail and nothing. The ear peace was not working at all. Damn.

I do not have any static problems, just the ear peace not working.

 

[bogdan912]

I had my first Droid replaced because of this issue. The 2nd droid has not had the same problems so I went to bestbuy and purchased a really high quality AUX cable and have not had the problem since. I believe it's a grounding issue with cheap cables/headphones. I have a set of SkullCandy Skullcrushers and they have no issues.