I believe your call should be used in customer service training for Verizon, haha.
I actually had a call that I went all out on this customer that was in the Apple store completing his transaction to get an iPhone and needed his account number. After 22 minutes on the call, and me blowing him away with stats, droid info, and service information, he cancelled his transaction and went to the Verizon Wireless store. He had complained about terrible service he had recieved at the store earlier in the call, so before I hung up I called the store told them he was coming, and to make sure to take care of him. Looked at his account two hours later, Droid. I felt so awesome. My boss was so happy they played it a Senior Staff meeting for all the higher ups to hear. It was one of my best calls I have ever had. It felt so good. I got really lucky actually getting that call picked to be on my performance review.