Here is my post from the other thread about this issue.
I was a soak tester for the update & here is what Motorola instructed me to do for the issue.
During the soak test for the update I was not getting the update that was being pushed to me or able to pull the update.
I tried all the other stuff like wifi, rebooting, battery pull, etc. that was being discussed in the private forum for the soak test, while waiting for a reply from Motorola forum manager. & nothing worked.
I kept getting the message: "check for update is not available at this time. Try again later" (I never got the message that my phone was up to date ever since I bought the phone & had it activated)
The techs working specifically with the soak testers looked into my phone account & came back & said that I was getting this message because it Looks like the phone might have registered with the Server without a SIM initially, need to factory reset to reconnect to server to get update.
A factory reset was the last thing I wanted to do but I had exhausted everything else being tried during the soak test & was instructed to do it by Motorola.
After doing the Factory reset the phone came back immediately with the message that the phone was up to date & than the next time I tried to pull the update when it was pushed out, my phone grabbed the update & asked me if I wanted to update.
Yes there are waves of the update going out & there is no rime or reason when each phone will get it, but if you are not even connected to the server than you will be waiting along time for it to show up.
In the past it seams like everybody was able to get the update after about a week or so. If you have not received it after a week or so you may want to do a factory reset.
That is if you can hold out that long !!!!!!!!!!:biggrin:
It is your phone & your decision as to what is right for you based on what you read & learn. It is up to you to decide if resetting up your phone is worth it or wait & see.
If you do a factory reset & the phone says that you are up to date, than it is just not your turn in the cue yet to get the update pushed to your phone. But you are hooked up to the server now & getting the right message.
If anybody else that is having this problem does a factory reset & than pulls the update or there message changes to "your phone is up to date" please post back on your results. There are allot of people that are wondering at this point & would like to know.
