RETUSAFNCO
Member
SgtMajd...I appreciate your posts.
Sent from my DROID BIONIC using DroidForums
Sent from my DROID BIONIC using DroidForums
true but has anyone else taken the time an work the info out of moto most people just hang up when they dont find the answer they want the key here is persistence an working your way around till u find someone with knowledge of what they are doing an know whats going on ;-)zirkdog;[URL="tel:1905890" said:1905890[/URL]]Your threads are all the same. You (and you alone) know the updates that moto is going to push, their order, and their time frame. Any time someone doubts the info that tech/customer service feeds you, the thread derails and you start a new one.
thank you but what they say has some truth to it multiple post an hogging of the forum does tend to get annoyingRETUSAFNCO;[URL="tel:1905913" said:1905913[/URL]]SgtMajd...I appreciate your posts.
Sent from my DROID BIONIC using DroidForums
thank you but what they say has some truth to it multiple post an hogging of the forum does tend to get annoying
i have new info regarding the above post i just got off the phone with tier 3 tech floor manager (here is my resource route so u know how i got to talk to the manager) Rep--> tier 2 tech--> sprv--> escalated to teir 3 (they call you in 24 to 48 hrs after reviewing ur case u dont call them or transfer to them)--> tier 3 floor manager. He "Quote stated that the .894 update is the official update being pushed to all bionic user to fix software issues with the phone the 5.5.893 update has caused problems for bionic users (like we didnt know that already with the leaked version) an has been pulled and we are aware of the fact that if anyone applied the .893 update now can not apply the .894 an we are currently in the process fo rectifying the issue Unquote". so it looks like moto got themselves in a bit of a pickle an the .894 update is the official one. OH an the tier 3 floor manager said that the ICS OS has been created by moto they are just trying to figure out what day to release it lol what the heck moto release now an quite beating around the bush.sargentmajord;[URL="tel:1905277" said:1905277[/URL]]Well i am back on the same subject but i just got off the phone with the manager of moto tech support the verizon 5.5.893 update was just a relief update the 5.8.894 update to fully patch the bionic an all its bugs will be released in the next 30-60 days an is currently in the testing phase. i am currently running the 5.8.894 update an it is amazing the problem is u must be bare bone stock to apply this update if u have applied any leaked updates it will not work. i do not know if it will or will not update if u have the verizon pushed .893 but any leaked ones wont work i have 2 threads on this same subject but it has fallen on closed ears do to skepticisms. but i was told by the moto tech manager (not the supervisor this time i had him transfer me to the manager) that i was head of the verizon release by at least 2 updates if u would like to try the update an read up on it here are the threads that i had started.
(you can download the update from this thread) 5.8.894 update rocks
(an here is another thread i started about the update an ICS if your interested) http://www.droidforums.net/forum/mo...5-8-894-offical-update-before-ics-update.html
(please make replies related to the thread or questions that people have on this thread)
i have new info regarding the above post i just got off the phone with tier 3 tech floor manager (here is my resource route so u know how i got to talk to the manager) Rep--> tier 2 tech--> sprv--> escalated to teir 3 (they call you in 24 to 48 hrs after reviewing ur case u dont call them or transfer to them)--> tier 3 floor manager. He "Quote stated that the .894 update is the official update being pushed to all bionic user to fix software issues with the phone the 5.5.893 update has caused problems for bionic users (like we didnt know that already with the leaked version) an has been pulled and we are aware of the fact that if anyone applied the .893 update now can not apply the .894 an we are currently in the process fo rectifying the issue Unquote". so it looks like moto got themselves in a bit of a pickle an the .894 update is the official one. OH an the tier 3 floor manager said that the ICS OS has been created by moto they are just trying to figure out what day to release it lol what the heck moto release now an quite beating around the bush.
ok i am getting tired of people harping on my post if u have criticisms please keep them to urself. i am going above an beyond spending hrs at a time on the phone with muliple supervisors tech reps an managers. trying to get every bit of info i can out of moto to the bionic community an this is the thanks i get. if u dont believe me then u talk to moto an go the same route i went it will take u about 2 days to get to tier 3 tech but what the heck they will tell the exact same thing i am telling u. what i have posted is an accumulative of 2 1/2 months research an maybe 36 or more accumulative phone hrs of talking to moto as a liason between moto and bionic users to clear up all speculation an rumor since no one else is doing it and i for one dont want to wait for moto to make up there mind on what they are going to do to let bionic user know whats happening so i find out whats happening on my own an dont give up till i get some ligit answer from them not hersay or i dont know answers. so ur welcomek1ngr4t;[URL="tel:1911927" said:1911927[/URL]]That's it, now I know you're full of it. Also, you don't have to say quote/unquote if you're using quotation marks. Please just give up already. Mods don't get mad at me for not being civil or whatever, I mean come on, this is just getting out of hand now...
That's strange, I just received the .893 update OTA this evening. Perhaps this tier 3 tech floor manager whom you cannot call was "QUOTE Full of S&!T "UNQUOTE ???i have new info regarding the above post i just got off the phone with tier 3 tech floor manager (here is my resource route so u know how i got to talk to the manager) Rep--> tier 2 tech--> sprv--> escalated to teir 3 (they call you in 24 to 48 hrs after reviewing ur case u dont call them or transfer to them)--> tier 3 floor manager. He "Quote stated that the .894 update is the official update being pushed to all bionic user to fix software issues with the phone the 5.5.893 update has caused problems for bionic users (like we didnt know that already with the leaked version) an has been pulled and we are aware of the fact that if anyone applied the .893 update now can not apply the .894 an we are currently in the process fo rectifying the issue Unquote".
ok first call the moto 1-800 number an ask the rep to transfer u to tier 2 tech (dont even bother with the reps since they have no idea of whats going on) once u get to tier 2 tech ask about the .894 update an say u are running that update i dont know if u are or not but if u are ur process will be that much easier. they will put u on hold an try to look it up some of the techs will find it and will say its the offical one and some wont be able to find it. (tech skill level is involved when finding this update) if they do or dont say its the latest regardless ask for a sprv an have him/her confirm what the original tech said and ask to have ur call escalated to a tier 3 call. they will review ur case an call u in 24-48 hrs once u talk them do the same thing confirm the .894 then ask for the tier 3 floor manger and have him confirm what the tier 3 tech said an heck if want u can try an go a step further an talk to the internal tech which they have to call u u cant call them or transfer to them. i am currently waiting for there call as we speak so i can get more info about .894 update and ICS.k1ngr4t;[URL="tel:1911999" said:1911999[/URL]]Alright then, to be fair tell me the EXACT process, word for word + phone number, you went through to get to all these managers and supervisors and tier levels and I will gladly call them and confirm all of this. Three times. I'll even make 3 threads about it.