Verizon SUX!

[Vulcan1600]

To make a long story short,I had been charged for a deactivation fee from csr mistake which they issued me a line that was not usable. They had to give me another line 20 min. While activation was going through and gave me a second line and first were charging me 300.00 then 175.00 for their error. Two weeks later i'm still trying to get this resolved after twice being told it had been taken care of. I Was a pretty good Verizon chromed 5+ years until this time I spent over 4 hours. On phone 4 different days trying to get fixed with no resolution as of yet. I hear this one made a mistake, this one fixed it,no there is something wrong here. All over their mistake in first place.

Sent from my DROIDX using Tapatalk

First of all, everyone on this earth is human, everyone on earth makes mistakes, everyone has to deal with others mistakes. It's a fact of life. Although I couldn't follow this very well, it sounds like a line was to be canceled out but it wasn't. After a cooler head prevails, you need to work with the representative you talk to POLITELY and you can get the issue resolved.

As for $25 activation fees and early termination fees, those are all part of the contract, and VZW is not the only carrier with them.

 

[Spartan]

I would be in the store in front of my sales representative, not on the phone for 4 hours.

 

[Droid DOES!!]

To make a long story short,I had been charged for a deactivation fee from csr mistake which they issued me a line that was not usable. They had to give me another line 20 min. While activation was going through and gave me a second line and first were charging me 300.00 then 175.00 for their error. Two weeks later i'm still trying to get this resolved after twice being told it had been taken care of. I Was a pretty good Verizon chromed 5+ years until this time I spent over 4 hours. On phone 4 different days trying to get fixed with no resolution as of yet. I hear this one made a mistake, this one fixed it,no there is something wrong here. All over their mistake in first place.

Sent from my DROIDX using Tapatalk

First of all, everyone on this earth is human, everyone on earth makes mistakes, everyone has to deal with others mistakes. It's a fact of life. Although I couldn't follow this very well, it sounds like a line was to be canceled out but it wasn't. After a cooler head prevails, you need to work with the representative you talk to POLITELY and you can get the issue resolved.

As for $25 activation fees and early termination fees, those are all part of the contract, and VZW is not the only carrier with them.

Exactly! AT&T's is $36 for activation. And if you have a smart phone, the ETF is $350 btw.

 

[gadgetrants]

They charge 25.00 for activation and then charge customers$ 175.00 to deactivate the same line. That to me is clearly deceptive in the mere fact you can do the reverse action and charge 7Xthe original fee.Sent from my DROIDX using Tapatalk

(1) You're right, the activation fee is BS. I've never paid it.

(2) The "deactivation" fee is actually an early termination fee. This is based on the fact that you have a subsidized phone...they sold it to you, counting on XX years of usage fees. Totally reasonable practice (though it shot up with the release of the Droid).

Two weeks later i'm still trying to get this resolved after twice being told it had been taken care of. I Was a pretty good Verizon chromed 5+ years until this time I spent over 4 hours. On phone 4 different days trying to get fixed with no resolution as of yet.

(3) Your original message said they lied to you. There's a big difference between lousy customer service and deception. You have every reason to feel pissed off--I think we've all dealt with a rep like the one(s) you describe. But you won't get your problem solved by yelling. Patience and persistence!

BTW, for every horror story someone tells here about Verizon, there is someone else (maybe 5) who has a "I can't believe how hard they worked to help me" story. Remember not to take it personally, and that sometimes you just get an awful rep.

I hope it all gets worked out.

-Matt

 

[icculusX]

I like em...

 

[hookbill]

As far as I'm concerned Verizon CSR's, specially the phone one's give top notch service. No, I don't expect them to understand every aspect of my Droid but they have always been good to me. On the one or two occasions that I couldn't get my point across a second call would fix things up.

Out of all the companies I have dealt with, cable tv, insurance….you name it Verizon is absolutely the best in training their employees and empowering their employees to do something for someone. Two times they have given me early updates and were extremely nice about it.

I don't know what's up with the OP but that sure isn't my experience with Verizon.

 

[Jamb]

I talked again today,final result Verizon Sux!

Sent from my DROIDX using Tapatalk

 

[Dunc]

I've noticed that if someone is an ineffective communicator then they will have troubles finding results when calling a CS center. Perhaps you can ask one of your friends who is a good speaker to help you?

 

[Jamb]

Will try ambassador method and report back capt.

Sent from my DROIDX using Tapatalk

 

[furbearingmammal]

Good luck with the ambassador, and like Hook pointed out -- try calling more than once. Don't let your friend or yourself get too flustered and do NOT swear or become rude.

Let us know how this comes out for you.

 

[Jamb]

I give up not worth anymore effort but I will no longer do business with verizon wireless again! I guess 5 +years was not enough to convince them of the customer loyalty they had. Thanks for allowing me to vent herea and express my displeasure .

 

[rlfitz]

cooler heads usually prevail in situations like you are involved in. seems like communication might be the issue, but if you just wanna take your ball and go home, then good luck with the other carriers. maybe you will get better service there.

 

[Jamb]

Thanks,i plan on try alternate providers and crossing fingers at same time!

 

[jroc]

BTW, for every horror story someone tells here about Verizon, there is someone else (maybe 5) who has a "I can't believe how hard they worked to help me" story. Remember not to take it personally, and that sometimes you just get an awful rep.

I hope it all gets worked out.

-Matt

This is so true.....Like hook mentioned, Verizon has always done good by me. They always went above n beyond, even a few times they didnt have to. Like I just posted recently, I think thats one of the reasons I'm still with Verizon, my CS experiences with them.

But likes its been mentioned, there are other carriers to choose from. Go with another one and maybe the CS will be better for u there.

 

[brad92]

Jamb, we have had all 3 major providers and Verizon is the best coverage wise. I feel that Sprint has the best customer service, with Verizon being a close second. AT&T loses on all counts.

If I had my choice, I would probably be with Sprint since they have a good compromise between price and coverage. Overall, we have been happy with Verizon. JMO.