Verizon Tech here - ask away!

[VitsDroid]

I have a question for the verizon tech. I have been on the phone numerous times with verizon tech's within the past few days trying to get my picture messaging to work. I am still unsuccessful. I'm in an extended network area, however; all my other data functions work flawlessly. I can receive pictures, but I can't send them. When I try to send a picture message a small red clock appears beside the picture and it just never does send the message. It is also important to note that other people in this area are on verizon and they can send picture messages just fine. Any advice would be most appreciated.

had that same issue, Verizon opened a ticket and said it was a network issue. They never got back to me so a few days ago I backed up my phone and did a factory reset and that solved the issue and I am now sending pictures without issue.

 

[lalibert]

Audio and Video out of sync

First off thanks for lending your free time to this post. Sorry if this has already been asked but your thread is so long it is hard to read all the questions asked. I noticed an issue with the audio and video matching up when taking a video with my droid. Now this has only happening when the video is roughly more than a minute and half. A video I took that was about 5 minutes long had the audio almost a second behind the video. Any ideas on how to fix this and have you even heard of this happening? Thanks

 

[ThePhoneGuy]

Thanks again in advance...


Any truth to the droid not being able to ROAM for data when your out the service area, if so, any solutions.

 

[viperboy]

Well, our 3G network is very extensive and you should get it pretty much anywhere you go, but I can't promise that you'll always have it. Check the coverage map. Does it show that you should have 3G at your house and close to it? If so, call Verizon and tell them that. They will put in a ticket and check the towers if it is a network issue. Did you ever see the "EV" on your previous phones when you were at your house? Try doing *228 option 2 before you call and see if that helps.

I just talked to VZW technical support and they submitted a ticket. They also had me do *228, but option 1- the person on the phone said option 2 was for if you are going to be away from home for a period of time, while option 1 was more permanent. At least, that's how she explained it.

Thanks again for your help. Hopefully this'll work- they said it might take a few days for the ticket to get worked, which is understandable.

That information was no exactly accurate. *228 Option 1 actually programs the phone to your account for the first time (or if you are reactivating a phone that was already on your account). *228 Option 2 loads the PRL on the phone. They are 2 different actions. Just wanted to clarify for you

Viper,

Having a problem with the Gallery. When I go to view pics, in any of the available options, either all pictures or camera media, around 6-8 of the thumbnails load and the application then freezes (showing white boxes where the others should be) and brings up the force close dialogue after some time. If I choose wait, and wait a couple more seconds, the rest of the thumbnails appear and I'm able to do anything as normal.

I've tried everything I can think of including moving the pictures from the default camera folder to another folder, deleting the thumbnails from the folder on the SD card (when I do this, it regenerates each of them slowly, but the app does seem to work without force closing...after it does that once it goes back to its old behavior of force closing), and I've tried starting in safe mode. Always the same.

I have Astro and have used the gallery feature of that without issue but its not as convenient as the Gallery is.

Any Ideas?

Thanks

How many pictures do you have? What formats are they mostly in?

for some reason, my moto droid doesnt lock anymore when i press the button on the top right of the phone and also the home soft key doesnt work anymore. i never touched anything to make it act this way

Did you try booting in SM? How does it work than?

First off thanks for lending your free time to this post. Sorry if this has already been asked but your thread is so long it is hard to read all the questions asked. I noticed an issue with the audio and video matching up when taking a video with my droid. Now this has only happening when the video is roughly more than a minute and half. A video I took that was about 5 minutes long had the audio almost a second behind the video. Any ideas on how to fix this and have you even heard of this happening? Thanks

Hmm, this is not something I have seen or heard a complaint about. I haven't ever taken a video on this phone (or even used the camera much). Can anyone else confirm if they are having this problem?

Thanks again in advance...


Any truth to the droid not being able to ROAM for data when your out the service area, if so, any solutions.

Do this... Home Screen > Menu > Settings > Wireless and Networks > Mobile Networks > Check Data Roaming

 

[leatherneck111]

Hey everyone,

I just purchased a Motorola Droid from Verizon Wireless. Does anyone know of any software for it that plays AVI files and MPEG's??? I've been looking everywhere. I wish VLC Media Player worked on it. VLC media player plays just about all codecs and file extensions... PLEASE HELP...

Sincerely

[email protected]

 

[ThePhoneGuy]

as per your opinion...
Do this... Home Screen > Menu > Settings > Wireless and Networks > Mobile Networks > Check Data Roaming


This option indicated significant data charges may occur or something to that effect... should i be concern even if i have a unlimited data plan

 

[visitgrayling]

linking work email to Droid

I need to view my work email on my Droid. It's not a gmail account. I'm sure there must be a way to link them without using a completely different email address?

 

[viperboy]

as per your opinion...
Do this... Home Screen > Menu > Settings > Wireless and Networks > Mobile Networks > Check Data Roaming


This option indicated significant data charges may occur or something to that effect... should i be concern even if i have a unlimited data plan

If you have an unlimited plan, you will be fine. I'm not sure why this pops up. The only thing I could think of is that if you're near the Canada or Mexican border, it might pick up towers there and that would be roaming. With all the current plans, there really isn't roaming anymore.

I need to view my work email on my Droid. It's not a gmail account. I'm sure there must be a way to link them without using a completely different email address?

Does your work email allow access via Webmail? If so you can use the Browser to get there. If they use Exchange, you can change to the $45/month plan to get your corporate email. Another option is an app called TouchDown. Check out that program if you want to sync corporate email also.

 

[JessiesGirl]

Two questions (Droid):

1. I just got a text message from Verizon telling me to buy a $5/mo texting plan so I won't have to keep paying for individual text messages. Don't I have unlimited texting with the unlimited data plan? :huh:

2. I used headphones to listen to music on the Droid last night. Today, music will only play through headphones. It will not play through the speaker at all. Any idea why? Or how to fix it so that it only is sending the sound to the headphone jack when headphones are attached?

 

[pennypritty1]

Heey, Viperboy,

welcome (sorry, I'm late to welcoming you) and I'm glad you're here.

I've a question about wallpaper... With this wonderful's 3 screen ability, why can't we capture a picture in a panoramic way, especially if it's a panoramic picture.

the option to capture a pic for your wallpaper is soo limited/constrained to a square shape. Is this possibly something that will be adjusted going forward?

I'm told there's a way to put a separate picture on each window but I don't know how to do that just yet... in the meantime, would you give me the steps on how to do that?

Thanks and again--welcome. :heart:

ohh and if I've repeated a question I apologize... still trying to catch up on information posted here... (so much happens in so many places so quickly...)

 

[ddoyle]

Gorilla Glass

Viper,

Very helpful stuff from you - thanks so much.

I'm wondering if I need to use a screen protector after reading a few web posts on how the Droid has "gorilla glass."
Any thoughts on the matter?
Do you see many scratched screens?

Thanks

 

[guttyla]

you can only do select all from g-mail on your PC

 

[mstarbear]

Is anyone still having sound quality issues after the update? I still have the exact same problems but for only about half the calls, so something worked. Verizon is having me "mark" my calls. I hit ***send after every "bad" call. It is recorded and they are supposedly tracking it and tower strength. My old phone (LG Dare) worked just fine and my boyfriend's works fine, too. So, I know it is NOT the service. Viperboy, are they just "f-ing" with me? Is this really something they do? I have contacted Motorola support about this sound quality issue as well. The only response I have got from them is asking me what my ESD # is. It is ESD56. They never got back to me after providing them this. Another person posted the same ESD56 number. Should I try a hard reset? Since the sound quality is not on every call anymore would you think this might help? I really don't want to hard reset, but will gladly do it if it will help.

Thanks,

Merry Christmas to all and I hope Santa puts a T-shirt under all of your trees this year!

 

[th9203]

Try this thread on the Motorola support forum:

https://supportforums.motorola.com/message/79866;jsessionid=7FAD0155FCDFC3D3E466BF726FD548A9.node0

I have not tried any of this yet but it may gie you what you are looking for.

Good Luck.

 

[Backnblack]

I need to view my work email on my Droid. It's not a gmail account. I'm sure there must be a way to link them without using a completely different email address?

Does your work email allow access via Webmail? If so you can use the Browser to get there. If they use Exchange, you can change to the $45/month plan to get your corporate email. Another option is an app called TouchDown. Check out that program if you want to sync corporate email also.

There are countless people on here that access Exchange without paying the $45 fee. The $29 plan works just fine.