VERIZON "was" the best deal at the time - BUT!
[Editor's Note: There are a few of problems with this argument. First, if most consumers are not really using that much data, as he suggests, then there would be no reason for the carriers to switch to tiered data plans. Second, it doesn't matter if a person doesn't regularly use up that much data on a normal basis. The fact they might need to at some point and will have to pay exorbitant fees in order to do so, is simply a way for the carrier to price gouge the customer. In fact, it's possible that the reason some users come in lower than their data allowance is because they are afraid of overage charges. The idea of an unlimited data plan is that it offers the "peace of mind" option for customers. Lastly, Verizon's Shared Data Plans would likely be more palatable if they were a bit more cost effective and less aggressively tilted in the carriers favor. It just makes Verizon look greedy.]
Of course, that was just my editorial rant above. There are multiple perspectives to this, and we would like to hear yours.
Source:
Verizon
Looking through the replies to Verizon's views on UNLIMITED, I get the impression that the majority of forum members can't wait to switch to other plans or service providers. One member articulated quite well "The CFO is talking as if the consumer is choosing the plan that fits best for them. He doesn't realize that the consumers have NO choice other then shared data or buy full retail. But of course, he is the CFO. He isn't looking at it from a consumer POV. He thinks dollars and cents. VZ need to be a lil more versatile when it comes to data plan options because right now IMO isn't realistic for individuals."
That said, I'm very new to the world of wireless internet service as well as smart phones. In fact, my wife and I were forced into the realm of wireless internet service and Verizon via a decision to relocate from a medium size city serviced by every ISP under the sun to a secluded wooded area surrounded by farms bordering the city.
Until that move, we had what we seriously considered REAL UNLIMITED internet service from first SBC Ameritech (bought out by AT&T), then AT&T, and finally Cincinnati Bell. However, these were all phone line high speed internet.
Our nightmare with ISPs began when we moved to a rural part of Beavercreek, Ohio that had too few customers to make it profitable for the established ISPs to service. Since we could not get the internet service we were accustomed to, trial and error led us to Verizon.
The only internet service available in our secluded area was Satellite and Wireless. However that experience only extended our nightmare. We tried two Satellite internet companies, but one failed to get a decent signal, and the other got an unreliable signal. Each did not have UNLIMITED plans. Both had a consumer use policy that if you went over the usage ceiling they did not charge you extra but instead slowed your connection down to dial up speed.
The first wireless company we tried (a so-called small time independent) also had a usage ceiling and just like the satellite companies would slow down your connection speed to dial up if you exceeded the limit.
We are a military family, thus we were finally sold on a Verizon Droid Bionic at the Army and Air Force Exchange Service (AAFES) wireless concession on Wright-Patterson AFB. The phone was a reasonable price with military discount for both the phone and initial service (which BTW was not UNLIMITED). In fact, our military discount does not apply to any data usage plan beyond the initial limited one of as I remember 4Gs.
Our experience (for a 2 person family) was that our traditional usage far exceeded Verizon's data ceiling. We gradually increased our usage plan until it is now 22Gs for $100.00 with a over usage penalty of $10.00 for each 1G over the limit. At first we were able to monitor our usage, and at least Verizon goes out of their way to assist customers in monitoring their usage including alerts when getting too close to your limits.
Our data usage plan is good until November 2014, but we realize that Verizon no longer offers such a high data plan, so in that respect we are fortunate we think??? We are not sure if Verizon will renew that plan at that rate or not.
Verizon even assists customers in estimating what their data usage would be, and we believe their formula is useful only if we (2 people BTW) only used our wireless data service for checking, sending, and receiving email. However, we download relatively large video and audio files, plus streaming video and audio files, even large game files that eat up our usage limit pretty quick. Right now our 22GB ceiling has been exceeded by 6GBs, so our penalty is $60.00 that will bring our total bill to $160.00 not including the text and wireless phone service charges.
We try to do a better job monitoring our usage, but we have to almost agree with what GoldLock says in his post "Why VZW REALLY got rid of unlimited data." Who would have better insight into why wireless internet service providers shy away from UNLIMITED data plans than someone who was a VZW representative.
We believe that until there are alternatives to what Verizon offers that only one point needs to be emphasized by VZW representatives (past and present) and that is NEVER lead a customer to think they are getting an UNLIMITED data usage plan when they are not. This needs to be explained upfront articulated in terms anyone can reasonably understand.
Goldlock also mentions "I know some of us INCLUDING MYSELF would have loved to keep unlimited data, as even on my employee line (which isn't unlimited) I've used nearly 30GB of data myself one month just to test out how much I could possibly use in a month on a 4G Razr MAXX. I did the test without metering anything, this included downloading, tethering, HD Vid streaming, radio, GPS you name it. I purposely tried to abuse it, and I'm averaging about 10GB regularly now."
Though not Mitt Romney fans, for we are not in the same socio-economic status, but in the warrior class (a class that once upon a time included the American aristocracy, but today gets nowhere near the respect or political clout of the Japanese Samurai class) we do consider ourselves fortunate enough to be able to afford the data overage payment.
However, Goldlock mentions that he (one person) using his employers wireless line, as we understand him, used and abused nearly 30GBs doing we believe everything he mentioned above. Last month my wife and I (2 people) beat that by 11GBs for a total over usage of 42GBs. This was of course the highest usage we've had, and it told us that we need to do a better job monitoring our usage (if we want to or not, or think it's fair or not). That said, we do not consider our usage as being abusive as articulated by Goldlock. On average we check, send and receive email (the smallest usage), download programs and games (occasionally), since in our secluded area we cannot get a decent WI FI connection, we have no choice but to tether to our PCs. We do very limited HD Vid streaming, but no radio, GPS, or you name it.
Being populist from the warrior class (well guess we could be considered middle to working class), in closing let me say that here is one person (Goldlock) doing an experiment on "his employers" wireless internet service who when not abusing the service (as he defines abuse) gets around 10GBs now. We are two people on a 22GB data plan which gives us a shared plan of around 11GB each to do "some of the things" Goldlock considers abusive.
We don't know about switching to whomever based on our piss poor experience with ISPs (dial up, DSL, cable, satellite, or wireless) we've tried them all, but we do feel for families with children who have to share any of these networks, especially satellite or wireless. If one person can average about 10GBs when he's not abusing his usage, and a 2 person family uses 11GB each (being abusive or not) - can you imagine what a family of 3 or more, especially children as they are growing up can and most likely do use.
Goldlock did an experiment to see how much data usage he could abuse (his view) using his employers wireless service. A better test would be monitoring his own home wireless service data usage, what his wife uses (if he's married), throw in 1 to 2 to 3 or more children (invite neighbors over if necessary) and then we will have a more realistic picture of internet data usage that YES most likely will never again be UNLIMITED, so the term UNLIMITED should never again be used by any ISP - period.