Laur3nNewm4n
Member
A lot of their phone know-how comes from the individual employee taking the time to read product literature and testing out the device. One of my friends is a Verizon Wireless CSR, and from time to time he posts statuses on Facebook about getting a new phone to try, or needing to read up on product offerings. Some employees, as with all jobs, will go above and beyond, some will do the required minimum, and some slack off. They should at least know the basic specs of each phone, what kind of software is running on it, and a few features that sets the phone apart, but it's hard to know the specific ins and outs of all the phones they sell at the store.
That's why I think the $30 upgrade fee is bull. I know more about my phone than the Verizon Wireless rep does (95% of the time), so I'm probably never going to call and ask for help, and they sure didn't help me decide to buy it - I already knew I wanted it.
That's why I think the $30 upgrade fee is bull. I know more about my phone than the Verizon Wireless rep does (95% of the time), so I'm probably never going to call and ask for help, and they sure didn't help me decide to buy it - I already knew I wanted it.