Visual Voice Mail hasn't worked since M update

[PereDroid]

Resolution Type : VM BOX BUILT

Resolution : Since customer mailbox did not currently have any messages, I deleted and rebuilt the mailbox.



Please have customer call *86 and complete mailbox setup, then have customer:



a. Clear cache/data for Voice Mail app (i.e. go to Settings - Apps - menu > Show system - then scroll down to and select Voice Mail - tap Force stop, then Clear cache, then Clear data).

b. Turn off phone's Wi-Fi and ensure Mobile data (under Settings - Data usage) is on (and 'Limit mobile data usage' is off and background data is not restricted).

c. Power cycle device.

d. Verify device establishes a working 3G or 4G data connection (i.e. can customer browse the web or access the Play Store?). This is required. VVM is not supported over Wi-Fi or 1x.

e. Retry Voice Mail app.



If these steps are followed and issue still persists, factory reset device and retest.


*SiGH.......

 

[Sajo]

So, does that mean you are at the last step? FDR time?

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[PereDroid]

Yep. Hence the "Sigh...."
Are we ever going to have an efficient backup like iPhones have?


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[Sajo]

I figured that's what the sigh meant. Just confirming. To answer your question...should we? How many times have we heard, "I did a FDR and the problem came right back", because the Backup My Data option was selected? I hate setting everything up again too, but sometimes it's good to start fresh and clean. Sometimes not though.

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[PereDroid]

I've never had an app restore data. Not once.
That never works.
At least if I had an iTunes like backup I could FDR. Test it without installing anything. Still not working? Restore.
I can think of 3 different ways having that option would help.
I'm sure others can think of more. You'll never convince me we don't need it.
Not to even mention....I just FDR'ed a few weeks before M for that broken update issue I had. Twice in 2 months? Shoot me....

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[PereDroid]

Here we go. My first M FDR...

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[Sajo]

Good luck my friend. Try to have fun. [emoji12]

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[PereDroid]

I'm back. VVM works. This is, so far, the only app that restored data.

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[wcjeep]

I use GV for Voice Mail. I opened the dialer. Goto Settings. Voice Mail service > Google Voice. No auto type forwarding. No extra programming. This has worked on my S3, S5 and now S7.

 

[PereDroid]

You aren't on Verizon.
So I did the FDR. Visual VM works. So what did I do today? Setup GV for VM. Lol

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[wcjeep]

Yes, I'm on Verizon. It sounds like your back online .

 

[wcjeep]

My Verizon S7

 

[PereDroid]

Must be a Sammy thing. No VM option on my phone. I had to manually forward.

Can I not change my VM greeting from the phone?



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[wcjeep]

Could be a Sammy thing. It's easily accessed through the dialer / settings. Finding this setting in normal settings is no fun.

 

[PereDroid]

I'm not using GV as my phone number, though.

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