Voicemail question

[kibby]

Been an owner for 24 hours. When I get a voicemail and access it from the notification icon at the top of the screen, it takes me immediately to the "dialing voicemail" screen. It dials but then I get a Verizon announcement that the call cannot be completed. I can pull up the dialpad and dial *86 and get my voicemail, but can't do it from the notification. Shouldn't I be able to? I called Verizon tech support and she told me to touch the telephone icon first then the voicemail which didn't make any sense to me while I was looking at the notification. Any help for a newbie would be appreciated!