PPTP VERIZON VPN SOLUTION!!! <---Must read!
Solution to "Server hung up you might be firewalled..."
Overview
OK Here it is, this took 2 hours of yelling and pushing them over and over to do their jobs. Once I showed them their own Tech support forums were full of people with this problem they started to listen and get it together!!!
History, about 2 months ago I reported this problem to Verizon I was blown off and told they would open a service ticket and an engieer would look at it. When I contacted them yesterday no ticket was created even though I was given a case number of
100917-004303. I've learned I didn't yell enough and was too easy on them my first call. They are forcing us to be uncivil just to get them to do their dam jobs!
After moving past a few techs and managers I got the key that was need.
All Verizon Mobile Broadband accounts by DEFAULT(<-- Bull****) are under a
General Restricted IP block. This means all general IPs are
firewalled by VERIZON ISP!!! Now verizon still thinks they only sell phones and voice services and will not admit to being an ISP or support and service complaints, bugs or horrible company policy like this.
Now everyone will ask
WHY NOW? I've had a PDA phone for 10+ years and I've never been firewalled or had a blocked port problem from my phone. We used PPTP VPN's for a while 2-3 months before this problem started. I asked this question given it's a Federal Crime to access and change my voice or phone account with out my expressed permission. Since this happend on my personal and 3 of my clients accounts I know no permission was given. The verizon manager said this has been this way all along and no changes to my account have been made. (I call verizon Ignorant and this is abusive)
I will be contacting the FCC about this and filling a complaint please make sure you do as well and CONTACT ALL TECH FORUMS AND TECH SITES ABOUT VERIZON FIREWALLING AND PORT FILTERING THEIR SERVICES!!!
LET ME BE CLEAR!!! The person that you talk to is reading a script and the script says
WE DO NOT SUPPORT IN ANY WAY VPN's!!! This isn't a VPN issue nor is it a SONY, APPLE IPAD, HTC, MOL... problem this is a VERIZON ISP FIREWALL problem.
HOW TO SOLVE!!!
They would not provide me a service ticket number for you or an email you can contact.
Business and enterprise verizon clients:
Contact your Business Sales rep and request/demand all your cell phone numbers be removed from the General IP restricted block. This block is managed by Cell Phone Number so all your phone numbers will have to be given to them.
Personal and Small business without rep:
Contact Verizon Data support, Demand to talk to a manager/
resolutions department, once you get this far tell them you request/demand to be removed from the General Restricted IP Block! Don't let me tell you this is a VPN settings or they don't support VPN's in-fact they block them by default.
Once they do this you MUST *228 option #1 then reboot phone. Once done you will no long get the Server hung up you might be firewalled error.
This was tested on HTC incredible 2.2, Mol Droid 2.1 and 2.2
Please comment results here and on my Primary Blog for this problem.
Don't Panic
Tank you and please be kind of direct with the Verizon staff, you are the customer and they must listen to you.
I will also be filling a corp complaint and will post the complaint # for others.