What's new
DroidForums.net | Android Forum & News

This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

VZN version of Galaxy Note FINALLY ARRIVES

If the VZW gets the Note 2, I will pay full retail for it, and my (currently) brand new Droid 4 will have to resort to some, as yet undetermined, secondary duty.
 
If the VZW gets the Note 2, I will pay full retail for it, and my (currently) brand new Droid 4 will have to resort to some, as yet undetermined, secondary duty.

Yeah I'm with u. Thankfully I've been WAITING to use my upgrade discount on that stupid Note, if it ever GETS HERE !!!!! Grrrrrr...... For now, I'm limping along on my sluggish, glitchy Droid Pro.

Sent from my DROID Pro using Tapatalk 2
 
I happened to stop by TWO different VZN stores today in my travels and when I commented to the salespeople about the Note 2 coming, they all immediately referenced the Intuition as the "Note's competitor." I told them that it was FAR from comparable to the NOTE'S specs and they all turned their noses up at me and had very little else to say. When I told them the Note 2 was coming to VZN in October, they ALL claimed to know "nothing" about it. VZN has the WORST customer service, BY FAR at ANY level !!! If it wasn't the best cell service around here, I'd switch to ATT in a heartbeat simply on PRINCIPLE and because they have always treated me so well in their stores!

Sent from my DROID Pro using Tapatalk 2
 
id hardly call them bad customer service for not knowing about future phones... until there's a release date they won't be saying anything about it

Sent from my DROID BIONIC using Tapatalk
 
I happened to stop by TWO different VZN stores today in my travels and when I commented to the salespeople about the Note 2 coming, they all immediately referenced the Intuition as the "Note's competitor." I told them that it was FAR from comparable to the NOTE'S specs and they all turned their noses up at me and had very little else to say. When I told them the Note 2 was coming to VZN in October, they ALL claimed to know "nothing" about it. VZN has the WORST customer service, BY FAR at ANY level !!! If it wasn't the best cell service around here, I'd switch to ATT in a heartbeat simply on PRINCIPLE and because they have always treated me so well in their stores!

Sent from my DROID Pro using Tapatalk 2

It is not that its just the csr are the last to know. We get wind of things before they do. They basically are trying to sell what is out now. Plus csrs are just like the people at your jobs. They have your helpful reps and those that make you want to go to another carrier. Even when i talk to a rep on the phone if I get one who has an attitude and do not want to help I just say thank you and end the call then and call back. Most of the time the other person I get will be very helpful. Plus csrs are people too so they could have bad days just like the rest of us. People in the service industry are expected to bottle their bad days because it could directly impact sales where those behind the scenes may anger their co-workers but not necessarily impact sales.

You also have to look at another aspect in that vzw has to give manufacturers a fair chance to sell their product. The reps I talked to know the LG intuition sucks but they are required to push it with the same effort as they do the other devices (minus the droid devices). If csrs were to tell customers "don't buy that the note 2 will be much better and will be out next month" then LG will be able to say that vzw did not give their device a fair chance which could lead to issues between the carrier and manufacturer. LG is a strong partner in the low to mid end department and is part of vzw's portfolio to keep people on contract.
 
Wait wait wait guys, back up. Read back through a few threads. I was referring to VNZ's bad customer service PERIOD ....... not because the sales staff didn't know about the Note 2. I took it for granted that the readers were familiar with the oft-repeated negative comments about VZN's customer service in general. I've experienced this unfortunate problem both in the stores and on the phone.

I wasn't saying it because of the lack of knowledge. Many people have commented that there is a notable diffference in customer service and treatment between VZN & ATT and I have experienced this definite difference myself numerous times, which almost convinced me to switch over for that reason alone!

As for alleged lack of knowledge about the pending Note 2, I completely understand that reps need to promote and sell CURRENT phone models. However, I find it interesting that more salespeople don't do their own research into the product to be more ahead of the game when dealing with customers.

Sent from my DROID Pro using Tapatalk 2
 
Back
Top