I am having the same problem with this company. This is what I just sent them today.
I ordered one tablet on 4/17/2012 and another on 4/24/2012. I was sent an email two weeks ago that my tablet would ship within 48 hours.
"Hello,
Due to our overwhelming repsonse we got a bit backlogged in our shipping process. We wanted to let you know that your tablet is going to be shipped within 48 hours from now and you should be receiving it within a few days. We do greatly apologize for the long delay, however we got an exciting amount of orders and we have been working around the clock to get them shipped out, as well manufacture. Once your tablet has shipped you will recieve a tracking number to track your shipment. Thank you for your patience.
-XTEX Sales Team
This was a lie and it never shipped and I never received a tracking number. Instead I received this...
Dear Customer,
It seems that the product you purchased “MY TABLET 7” has been backlogged by the manufacturer and will
Ship on Monday May 14th 2012 to you the customer. I do understand if you decide to cancel your order which
will be refunded promptly, but hope you do not since this is an exceptional unit at this price point and
know you will be very pleased when you finally receive it.
Thanks,
XTEX Sales
Today is 5/14/2012. If I do not receive my tracking number within 48 hours, I will file a complaint with paypal to get my money back on both orders and also report you to the BBB. I have already left negative reviews on all sites that are promoting your product to let other people know that know one has yet to receive the tablet and I have already been lied to once by the company. From what I saw of other sites, there are other consumers with the same complaint about your company. And they said that nobody was answering your phone.
This is poor customer service and shady practice.
This is an address they left in one email when I inquired about cases for the tablet.
XTEX Sales
XTEX
1318-40th Street
Brooklyn, New York 11218
From: XTEX Sales <
[email protected]>
I googled the address and it said: This is a 2472 square foot, multiple occupancy home. I'm thinking someones apartment. And not a business location at all.