No offense to any VZW employees on here but the problem with this type of class is normally the fact that the people teaching know very little except for what they've been scripted to teach... Think the 2-4hrs would be better spent on here or with one-on-one time with someone that actually knows the phone (again, I realize there are a few VZW that know their stuff, but the vast majority don't... these are the same people that tell new owns that the first thing they need to d/l is a task killer, and yes I've SEEN that happen in a store:icon_evil
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