I deal with this every day in the stores. Let me explain this a little bit...
Shouldn't that be covered by the warranty?
Especially since it wasn't your fault.
Neither would a phone that goes into an infinite loop but after 30 days, the phone would be replaced with a CLNR (Certifieds Like-New Replacement).
I had a defective touch screen (that should be it's own post)
I was past 30 days & at the VZ store they called it in. No Cost at all. I got phone from FedEx last night. White box replacement came with SD card, no battery or battery cover. Looked brand spanking new to me. I wondered if it was too soon to have any refurbs yet
I can't believe this!! They told me there is NO WAY I would EVER get a new phone if i'm past 30 days. I even told them I would cancel my service before I allowed them to send me a refurb and their response was "would you like to pay your cancellation fee by check or credit card?"
I was amazed! I've been a customer for over ten years and with my entire family on the bill our total bill is about $275 a month!
Correct. After 30 days, you will get a CLNR. That is standard across the board.
If your under warranty will they still send you a refurbed phone?
Not necessarily refurbished.
From the pamphlet inside the my new phone's box entitled
The Verizon Device Exchange Program : Like-New Replacement Certified
(The guy pictured on front is awful smiley so this program must be good)
"The Device you receive may be reconditioned equipement"
Love the Droid ... Verizon is my "best choice" for a carrier.
Sure there business practices are questionable.
Questionable? How so? It is clearly shown to you and pretty much all of the other carriers do the same thing.
...(so if they ran out of droid's,they'l send y a eris!)
No they won't.
Hmm that really sucks. Kinda makes me not wana exchange my droid anymore! I don't want to get a phone thats even worse. Refurbed phones are defected phones that has been fixed right?
Not exactly.
Hmm that really sucks. Kinda makes me not wana exchange my droid anymore! I don't want to get a phone thats even worse. Refurbed phones are defected phones that has been fixed right?
Generally. One of the supervisors I spoke with was trying to say that a lot of the ones they have are from customers who only used it for a few days and returned it, which I don't really believe (especially with the Droid
).
Anyways, I will call them tomorrow and see what happens, I realllllllllllllly don't want a refurb and will do almost anything to avoid getting one...
If you're past your 30 days, you will get a CLNR. That's how it works in the store, now if care will do something different that's up to them, but they should be following the same policies we are.
Ill get mad if I get a refurbed one with cosmetic defects... this really worries me.
You won't EVER get a CLNR with cosmetic damage.
actually most of the referbs now are from people who decided the droid wasnt for them or were just making user errors. theres nothing wrong with a referb lol. all they do is put pieces together. if it was defective it would have been fixed for it to be sent out again.
Exactly correct, I will elaborate more after I'm done replying...
I would believe that if they had no refurbs yet you would still get the white boxed phone. They certainly could package a new phone without the battery & the battery case. They are not sending anybody the retail box with extras.
Regardless ... my replacement phone is actually better then the original. I had the gap on the left side between the top and bottom ... this has been reported in other threads. My 'new' phone is tighter and had no play... touch screen is working fine so far (but last one exhibited issues after about 3 weeks)
See? Not so bad, huh?
I'll be getting a like new refurbished phone on Thursday because of a severely loose and storm like tapping screen . Although I am confused as why i am since I'm still within my 30 days. The verizon rep on the phone said that since they already replaced my first phone at the store with a brand new one(went on an infinite reboot loop), that I was only entitled to a refurbished like new phone. However, after reading some reviews on the refurbs it seems like they get better quality control. I'll report back on how it is. Hopefully its nice and tight and no other issues.
-John
That shouldn't happen, if your phone is DOA 50 times within the 30 days, you would get new phones every time.
Basically, the CLNRs are sent to Verizon Wireless by the OEMs (Original Equipment Manufacturer). Can I tell if they are new or like-new? No. I have NO way to tell. What the OEMs do is they send us phones to use as replacements. We get them and they go through a HUGE list of tests - signal, performance, bluetooth etc. If it fails just one, it is thrown out. If it passes all tests, it is then checks for cosmetic problems. If necessary, the whole housing is replaced. The newest software is then flashed to the phone. The phone is tested again. Assuming everything is 100%, they send them out to the stores.
The CLNRs go through more tests than regular phones do. You're not getting a phone that someone else had a problem with. The problems it had before were fixed, or you wouldn't get that phone. Just wanted to clear this up.
