As a current G'Nex owner and user, I don't think I'm ever touching a Samsung phone ever again. Ever. I chose it due to being a Nexus device, as rooting and unrooting were quite simple to do. I was under the understanding that Google would support this phone, that support has been well below expectations as well as the reliability and performance of the radios. I also was under the impression that there were standards, high standards for the manufacturer of a Nexus branded device. My thoughts on that are now very different.
Vzw's customer support through my ordeals w/ the G'nex have been commendable for the most part. However, after opening two trouble tickets, one for the phone itself due to signal drop, and the other for the network, I have mixed feelings. In regards to the network trouble ticket, they told me I'm in a fringe area where I'm having trouble, which is at home, in the middle of Phoenix, AZ! I have 3/4 bars, no less of 4g. They went on to say there may not be enough network capacity on the towers near my home, which is where ALL of my troubles w/ 4g signal drops have been. 3g, is fine. They seemed uninterested in doing anything about the network saying they'll increase as needed. "Uh, if that's the issue that you're at capacity, and people can't make calls, then you need to upgrade!" But I digress...
I'm also on my second G'nex. The first one couldn't help but reboot multiple times a day on its own. Rooting didn't help, romming didn't help. Reps at the store, "just pull the battery". Second phone better, but the data drops have been an on and off again issue. I don't have the background or expertise to determine if it's vzw or my phones hardware/software. However, they need to fix it. I'm not paying a premium on vzw's service using a 4g phone to be stuck in 3g so I'm not in constant fear of missing an important call/txt or dropping a call.
I should have gotten a HTC.... lesson learned. Moto would be on my radar if they didn't lock their bootloaders.... Or I should have just kept using my OG Droid.
Rant over.