Fixing busted camera app?

Joined
May 25, 2012
Messages
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Location
Washington, DC metropolitan area
Current Phone Model
Droid Turbo
Hello,

My wife now finds that now her camera app sometimes works and sometimes doesn't. When it doesn't, the screen turns black and in place of the stack of previous pictures she sees a blue dot.

It may not be irrelevant that she has dropped her phone hard enough to send a spiderweb across the screen.

What, if anything, can we do about this?

Thank you very much!

Jeff Deutsch
 
Epilogue: After my wife's phone failed, we took it to a Verizon store...and they told us it couldn't be fixed.

Oh well -- thanks anyway!

Jeff Deutsch
 
That's too bad. did you replace it?
 
We'd kept our previous phones (Motorola Droid Pros), so the good folks at Verizon re-activated hers free of charge and she's OK with that for now.

Jeff Deutsch
 
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