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Samsung has published an apology letter addressing their valued customers in relation to the Galaxy Note 7. The letter has been making the rounds as a full page ad in many publications. This might go a long way towards rebuilding consumer trust and confidence. The ad showed up Monday in The New York Times, The Wall Street Journal, and the Washington Post. The letter is signed by the President and CEO of Samsung Electronics North America Gregory Lee.
An important tenet of our mission is to offer best-in-class safety and quality. Recently, we fell short on this promise. For this we are truly sorry,” Samsung writes in the letter, adding that “We will re-examine every aspect of the device, including all hardware, software, manufacturing and the overall battery structure. We will move as quickly as possible, but will take the time needed to get the right answers.
Samsung is still unsure of what caused the devices to catch fire. The investigation continues and hopefully they can get all of this resolved in time for the S8 release. We have received no word as to if the ad will run in other markets.
via TheVerge