- Joined
- Jan 30, 2012
- Messages
- 6,645
- Reaction score
- 3,511
- Location
- Thailand
- Current Phone Model
- iPhone 7 Plus JB
I agree, but you have got to give Samsung MAJOR Kudos for getting out in front of this and attacking it face first. Other manufacturers can take a lesson from this.
Oh don't get me wrong. I have no doubt this decision was damage control first and foremost, that it was meant to preserve company assets and profits, that it was meant to preserve stock value. Still there are other companies who have run into similar situations and even when the number crunchers said recall, they opted to delay, ultimately suffering greater loses and putting consumers at greater danger and even resulting in unnecessary injuries and death. This is what I meant by getting in front of it quickly and why they deserve kudos.I'm too much of a cynic. In a different lifetime I tested aviation flight components, and I learned one thing. The decision for a company to actively issue a recall consists of the following checklist:
1) How much will it cost to recall and refurbish the defective devices?
2) Calculate how much would it cost to leave the defective devices in the wild and reimburse people on a case-by-case basis?
3) Perform the cheaper task.
A company doesn't recall JACK out of the kindness of their heart, they are in a situation where they're at risk of losing their shirts because of the batteries. They know they have to get them off the street, pronto.
It's surprising that a company like Samsung messed up so badly. Samsung phones are de facto gold standard Android devices to most average consumers, and now Android looks even more inferior to the high holy iPhone. In the words of my VERY non-tech savvy wife, "Why don't you just get the new iPhone?" I rolled my eyes so hard I pulled a muscle.