k1ngr4t
Senior Member
- Joined
- May 28, 2011
- Messages
- 1,486
- Reaction score
- 112
- Current Phone Model
- Z Force
Sorry for the vent. Long story short, my Turbo battery is functioning about half as well as it used to. To my understanding this is somewhat expected with this phone and its turbo charger. I went to the store to see if I had an upgrade available, and if not how to file a warranty claim (cause I know Moto had something along the lines of 1 free replacement).
Anyways they were INCREDIBLY rude and contradictory and told me some of the opposite things the rep, at the same store, told me when I got the phone early last year. I was trying to be as nice and calm as possible, and they kept raising their voices, calling me out loudly in front of other customers and giving me the dirtiest looks. It was unbelievable!! I wasn't even arguing, just asking questions and they got meaner and meaner.
This of course isn't the first time I've had a VZ rep lie DIRECTLY to my face. Telling me I'm wrong, then I research when I get home and I was absolutely right, people on here testify to doing what I was told I couldn't, and I realize I was taken advantage of and it was just to get my money.
Anyways, my phones battery is dying in a day or less now, it used to give me 2 days with the same use. It's probably because I used the main charger primarily for awhile. I know that wasn't recommended but it's how things had to happen for a bit. The store wouldn't file a claim because the screen wasn't cracked, no water damage, and I had a third party launcher (which has NEVER been an issue replacing a faulty phone). They replaced my old Bionic and Droid2 three times each, then gave me a whole new phone, just based on the fact I told them service was shoddy and/or would cut in and out.
So any suggestions? Or do I pretty much just have to deal until I can get a new phone?
Anyways they were INCREDIBLY rude and contradictory and told me some of the opposite things the rep, at the same store, told me when I got the phone early last year. I was trying to be as nice and calm as possible, and they kept raising their voices, calling me out loudly in front of other customers and giving me the dirtiest looks. It was unbelievable!! I wasn't even arguing, just asking questions and they got meaner and meaner.
This of course isn't the first time I've had a VZ rep lie DIRECTLY to my face. Telling me I'm wrong, then I research when I get home and I was absolutely right, people on here testify to doing what I was told I couldn't, and I realize I was taken advantage of and it was just to get my money.
Anyways, my phones battery is dying in a day or less now, it used to give me 2 days with the same use. It's probably because I used the main charger primarily for awhile. I know that wasn't recommended but it's how things had to happen for a bit. The store wouldn't file a claim because the screen wasn't cracked, no water damage, and I had a third party launcher (which has NEVER been an issue replacing a faulty phone). They replaced my old Bionic and Droid2 three times each, then gave me a whole new phone, just based on the fact I told them service was shoddy and/or would cut in and out.
So any suggestions? Or do I pretty much just have to deal until I can get a new phone?