Re: Rugged Case
Quote:
Originally Posted by BCrawford
Hello,
I recently purchased the rugged droid case and have noticed that with the innocase 360 on, I am unable the use the 4 bottom hotkeys without really mashing on the screen protector. I feel that over time I am going to break either the phone or the case. This is pretty disappointing seeing as this is the most expensive case I have purchased and it does not allow me to use all the features of the phone. I was hoping to exchange the innocase 360 top piece with the normal innocase cover w/o screen cover. Please let me know ASAP, because this is a great product, but with a huge oversight. Thank You
Brett
PS. Here is my order number. Order#: 337099 placed on 5/27/2010
Hello Mr. Crawford,
Thank you for your PM! We apologize for your experience and would like to help. We have already ordered a replacement top cover without the screen guard for you and you should have it by the end of the week.
Again, we apologize for the inconvenience and please let us know if you have any other questions or concerns.
Regards,